“My TV still shuts off about 10 minutes after turning on.. I turn it on again and it stays on... I'd like this fixed... I'm still waiting to hear from Sony.. I have sent the information they requested”
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Ours also shuts off but the timing is random.
Sorry, there was a problem. Please try again later.Return the TV if they fail you
Sorry, there was a problem. Please try again later.I'm also having this issue. My tv worked perfect for a month and now it just shuts off at random a lot. I believe it started right after a firmware update. I'm really getting frustrated. There is no new firmware update to fix it so the suggestion the sony tech left doesn't help. I just bought an extended warranty so I'll give it a month for sony to fix it but man it really sucks when the tv reboots mid-game or mid-show. I believe the culprit of my issue could possibly be attributed to the audio while gaming in 4k 120hz. I've had it drop on me and a tv restart fixed it. I've also had the remote become unresponsive to volume adjustment mid gaming session only to have the tv restart a few minutes later. Also, where is the VRR? I was told this tv supported it yet it's greyed out on my Xbox series X.
Sorry, there was a problem. Please try again later.Hi BruceNY, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Sony Social Support
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