“Error to launch YouTube? How fix it? Supposed I get a new tv?”
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you have poor wifi
Sorry, there was a problem. Please try again later.Hi there, We're sorry to know you are experiencing issues when using the YouTube streaming service on your Google TV. We’d love to help you troubleshoot your problem. Video streaming issues are often caused by network conditions or your internet connection. Try other content to see if the issue is specific to the content you are watching or if the issue occurs with other content or streaming services. If the issue occurs on a specific app only, follow the steps below to resolve this issue. • Close the YouTube app, then re-open it and try again. • Reset your modem/router by removing the power for about one minute, then turn it back on and wait until the connection is established, then try again. • Check signal strength and possible interference When using Wi-Fi, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in between them. Other wireless devices such Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength. The issue may be resolved by performing a power reset or restart on the TV and initializing the YouTube app. For additional troubleshooting instructions, please refer to this helpful link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00108468 If the issue is still unresolved, please follow the instruction below on how to contact us. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X80J: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
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