“Why when I hit the input button, the only choices that pop up are 1,3 and 4? I just can't find it”
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Inputs don’t show up until you have something plugged in to them (whatever’s plugged in must have power turned on)
Sorry, there was a problem. Please try again later.Hi T, Thank you for sharing your concerns with us. We're sorry to hear you can't select the input on your TV. We would like to know more what specific input or connected devices you want to use on your TV. Please note that if there are no devices connected to an HDMI input, the HDMI input may not be displayed in the [Input menu] and available inputs will vary. Follow the instructions below to help resolve the issue. 1. Verify that the source device has power and is turned on. 2. Press the INPUT button repeatedly to select the connected device. Alternatively, press the INPUT button, use the (Left) / (Right) buttons to select a connected device, and then press the (Enter) button. 3. If one or more inputs cannot be accessed, the inputs may be set to Hide or excluded in the Input | Edit menu. In order to access excluded inputs, press the INPUT button, then press the (Right) button and select (Edit). This allows you to set whether to include, exclude, or automatically detect the selected input. For more information, you may refer to this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03_05.html 4. The TV should now detect the HDMI signal from the connected device and operate normally. If there is still a problem, disconnect the HDMI cable from both products and then reconnect it. For additional troubleshooting, you may also follow the instructions in this link that fits the situation with your TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00202614 Should you need further assistance regarding your concern, please follow the instruction below on how to contact us. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A80J: Thank you for letting us help assist you. Regards, Jess
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