“Hello, I purchased this TV a couple of weeks ago and when picture is set to vivid it seems to dim after a few mins. I checked all setting and the auto dim is turned off. How can I stop the dimming from happening?”
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Hi Mark, Thanks for reaching out. We apologize if you are experiencing picture issues with your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. To stop the dimming from occurring, please make sure that you have the Ambient light sensor is turned off in the picture settings. Hope this helps. Thanks and regards, -Craig
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