“When unpacking our tv we noticed styrofoam mark across bottom of screen where it must’ve rubbed during shipping. How can we get these off or is it damaged for good?”
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It's damaged for good. Best thing to do is either return the TV or try to deal with Sony.
Sorry, there was a problem. Please try again later.Hi Amy313, Thank you for your time writing this review. We're sorry to learn about what happened. This is not the buying experience that we want our customer to have. We'd like to know a little bit more detail about the situation you faced with the TV and best assist you. Sony commitment to customer satisfaction is our top priority. Please note that your TV has a 1-year warranty from the date of purchase. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A95L: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
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