“I purchased this TV in 2023. As of lately, the TV turns on and off by itself. All updates are done. I have a Bose soundbar and fire stick connected. Is there an explanation for this?”
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Hello TeamSmith03, Thank you for choosing Sony. We apologize for the inconvenience you're experiencing with your XR-85X90L TV turning on and off unexpectedly. Here are the steps we recommend to get this sorted out, starting with the easiest checks first: 1. Isolation Test: For a quick diagnosis, unplug both the soundbar and the Fire Stick from the TV. Use only the TV's built-in apps for a while. If the issue stops, reconnect your devices one by one to pinpoint the cause. 2. Check Auto Shut-Off Setting: The TV might be turning off due to a power-saving feature. Go into your TV's settings and look for the Auto shut-off option. Set it to Off to ensure the TV isn't powering down automatically. You can find more detailed instructions on disabling this feature here: https://www.sony.com/electronics/support/articles/00032613 3. TV Reset Options: If the issue continues after checking all connected devices and settings, perform a power reset, followed by a factory reset as a last resort (a factory reset will delete all your data and settings). You'll find the instructions for both types of resets here: https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-01_03.html?hl=reset If your TV continues to turn on and off by itself after trying all these steps, please contact Sony Support directly for an in-depth diagnosis: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, -Fred
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