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Hi Manda, Thank you for reaching out to us! You can adjust the picture size from [Screen] by pressing the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Screen]. You can manually adjust the picture size from [Wide mode]. The X77L TV has screen mode feature called ZOOM or WIDE that allows the picture to be adjusted to fill the entire screen. Many set-top boxes, DVD players, Blu-ray Disc players, etc. may also have a setting that allows the picture on the TV to be adjusted. If the picture has black bars or picture does not fit on the screen, you can manually change the wide mode settings to further adjust the displayed picture or adjust the vertical and horizontal screen position. However, stretching or zooming the image to fill the space and get rid of the bars will distort the image or cut off parts of the original recording, resulting in objects appearing wider horizontally. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Hope this information helps! - Kris
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