“I had my Sony TV 85 inch 800 H for a week. The tv comes on automatically. When it comes on, it's in screen mode. Why is this happening and how can i correct this.”
Answer This Question
1-1 of 1 Answer
Hi RC, Thank you for purchasing the XBR85X800H. We regret to hear that you are having issues where TV turns on automatically and goes to screen mode after. We'd like to help troubleshoot and isolate the issue. We'd like to know what are the devices connected to the TV and how are they connected? Please make sure that the software is updated as it helps to improve the overall performance of the TV. If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. If the TV turns on or off when an HDMI-connected device is powered on or off, check the Bravia Sync settings. Please open this link with solution article on how to troubleshoot TV that turns on by itself. https://www.sony.com/electronics/support/televisions-projectors/articles/00032613 May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Sorry, there was a problem. Please try again later.