“I was watching Disney+ the other night using streaming with Google TV that is built into this TV. The movie said it was 4K but I couldn't get 4k to display on the TV, this happens for Netflix too. What am I doing wrong? How do I get it to show in 4k?”
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Hello MD2002, Thanks for reaching out. We are sorry you are encountering a picture issue when watching streaming apps on your X85J. This is definitely not the experience we wanted you to have on our premium TV. Let's try to isolate the problem by following the troubleshooting steps below: 1. Power Reset/Restart the TV to refresh its content. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00159487 2. If the issue persists, please follow the troubleshooting steps on this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-06_01.html You may also find the information provided on the following link helpful: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x85j/articles/00200742 If this does not help, please email us at [email protected] with the following details so we can best assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: I hope this helps! Best regards, Romeo Sony Social Support
Sorry, there was a problem. Please try again later.I just watched Disney 4K movie last night. It was streaming as Well. I don’t think the quality can blow you away if the tv is actually WiFi and not hooked directly to cable source….however The picture was excellent quality……just not ULTRA AMAZING
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