“I just picked up the x900h 85in. I am experiencing issues on HDMI Port 3. When I connect the Xbox Series X or the Playstation 5 I am experiencing either a "no signal" screen, a screen flicker or just a black screen. Anyone else having this problem?”
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Hi RonnieMexico, Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV. We are sorry you're having issues with your brand-new TV. This is usually not the case with our premium TVs and we'd like to apologize for the inconvenience this caused you. A firmware update version v6.0414 is now available to address some issues of your TV. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X900H: Thank you so much for choosing Sony! Sincerely, Romeo
Sorry, there was a problem. Please try again later.In the past when this happened it was the hdmi cable on my 65 inch tv. Bought a better one and never happened again No issues in my 85 inch
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