Questions & Answers

Name: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White
Brand: Sony
SKU: 6029023
Price: 34.99 USD
Rating: 3.9 (2180 reviews)

Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

Model:: WIC400/W; |
SKU:: 6029023

User rating, 3.9 out of 5 stars with 2180 reviews.

Highly rated by customers for:

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Page Showing 41-60 of 97 questions

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QuestionHey , are these the headphones that sucks in when you press the button so the strings won’t hang out ?
Asked 5 years ago by Leeka.
- Answer Unfortunately not. You can wind the string back where the war piece can rest and not hang loose.
  Answered 5 years ago by MyaMia
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QuestionIs there a way to skip songs with the headset? As well as pause/play?
Asked 5 years ago by Han09.
- Answer Yes. You just press and hold the + until you hear a beep and it will skip to the next song. The - does the same for reverse.
  Answered 5 years ago by Jade
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QuestionIs there any problem if I wear them while working in sweats?
Asked 5 years ago by Akii.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer I would say NO if you want it to last...In the package come 3 pamphlets...Under "Precautions" in the "Others" the first thing that they tell you is "Do not place the unit a place exposed to humidity, dust, soot or steam, or direct sunlight...it may cause a malfunction"...I'm assuming that sweat and moisture coming from your body fall in that category...i guess just don't have it contact you skin
  Answered 5 years ago by laconito
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QuestionDo the ear buds retract
Asked 5 years ago by Anonymous.
- Answer No
  Answered 5 years ago by Jade
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QuestionCan you make calls and answer calls with these or are they strictly for listening to music.
Asked 5 years ago by Anonymous.
- Answer Yes, you can make and answer calls easily.
  Answered 5 years ago by Nick
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QuestionEverything was working fine but after I charged it for the first time, it connects to my phone but does not play audio at all. I tried resetting by pressing power and play button simultaneously but its still the same. Did anybody have the same problem?
Asked 5 years ago by Jimmy.
- Answer I used mine for a few months, never had that problem. try reset them, delete them from your phone and do the pairing again.
  Answered 5 years ago by HoustonJG
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QuestionType C or Micro USB Charging port?
Asked 6 years ago by Da.
- Answer They have a micro USB charging port.
  Answered 5 years ago by Nick
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QuestionCan it be charged thru an adapter like a cellphone one .of no computer is available and how long does the battery last once it is charged
Asked 6 years ago by Bluei19.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer Yes you can charge it like a cellphone and the battery last me an entire day. I never have problems running out of battery. I'm able to recharge before it gets anywhere close to the battery life
  Answered 6 years ago by JennyPooh
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QuestionMy Sony WI-C400 is not working is there any option about replacing battery?
Asked 6 years ago by Rubab.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer Hello, Rubab! We sincerely regret what happened. Is it not charging? If so, please try following the troubleshooting steps on this link https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00009257 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
  Answered 6 years ago by SonyListens
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QuestionEvery time I connect my controller with the Sony wireless ear phones it starts to spit and sputter sound. Any suggestions on how to fix?
Asked 6 years ago by Josh.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer Hi, Josh! We regret to hear about what happened. Please refer to these links for troubleshooting steps to help isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00097458 https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00015699 ~Ralph
  Answered 6 years ago by SonyListens
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QuestionHi Sony bluetooth headphones wont connect to my note 9
Asked 6 years ago by Alexa.
- Answer I have 2 Samsung devices, I can't connect to mine either. They are rubbish.
  Answered 6 years ago by Tamz
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QuestionCan it be connected to 2 devices simultaneously. Suppose we r listening to music on one device, can we recieve a call on another device connected at same time.
Asked 6 years ago by Rahul.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer Not none, have never tried to more than one device at a time.
  Answered 6 years ago by CoolWatch
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QuestionIs this compatible with Fibit Ionic Adidas Edition?
Asked 6 years ago by Rash.
- Answer Not sure can't lie but very nice clear sound.
  Answered 6 years ago by Ospowell
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QuestionWhen using my treadmill I would like to watch and listen to my TV. Will these headphones connect to a tv.
Asked 6 years ago by Treadmill.
- Answer These are basically bluetooth headphones. I would think if you have a smart tv with bluetooth capability, connection should be possible.
  Answered 6 years ago by Butch
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QuestionIs there a way to raise the volume on it
Asked 6 years ago by Anonymous.
- Answer Yes, volume can be adjusted up and down.
  Answered 6 years ago by Butch
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QuestionSo I read that you can only charge this through a computer and not directly into the wall outlet, is this true ? And if so , i do not own a computer so is it possible it will charge through a xbox one?
Asked 6 years ago by Bigdog.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer That is not true I charge mine in a wall outlet all the time.
  Answered 6 years ago by MrsR
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QuestionC400 with MEE Connect for TV. Phone says 'Bluetooth connected' when I pair it, but no sound comes through. Last phones I had paired and work well, but I had other issues so returned them. Can't get a signal. Volume up.
Asked 6 years ago by papahitamus.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer Hi papahitamus, please refer to the link below for possible troubleshooting steps to fix this issue. I hope it helps. Regards, ^Ron https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00031903
  Answered 6 years ago by SonyListens
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QuestionIs this headset compatible with Samsung Galaxy 7? I have tried several times to pair and it is not working.
Asked 6 years ago by SamsungGalaxy7.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer Make sure your blue tooth is on.
  Answered 6 years ago by CoolWatch
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QuestionThe Sony WI-C400 is not getting connected to my one plus 5 phone . What should I do it's not pairing . Kindly help
Asked 6 years ago by Pinky.
This question was asked about the related product: Sony - C400 Wireless Behind-the-Neck In Ear Headphones - Blue
- Answer The instructions say to turn the NFC (near field communication) on on your phone to pair it the first time.
  Answered 6 years ago by Oilspot
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QuestionAre Sony-C400 earbuds compatible with iPad 2 and iPhone 8s?
Asked 7 years ago by foxx991.
- Answer They are just regular old Bluetooth headphones. They will connect to just about any tablet/phone.
  Answered 6 years ago by Cris
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Showing 41-60 of 97 questions

Questions & Answers

Sony - C400 Wireless Behind-the-Neck In Ear Headphones - White

Q: QuestionHey , are these the headphones that sucks in when you press the button so the strings won’t hang out ?

Q: QuestionIs there a way to skip songs with the headset? As well as pause/play?

Q: QuestionIs there any problem if I wear them while working in sweats?

Q: QuestionDo the ear buds retract

Q: QuestionCan you make calls and answer calls with these or are they strictly for listening to music.

Q: QuestionEverything was working fine but after I charged it for the first time, it connects to my phone but does not play audio at all. I tried resetting by pressing power and play button simultaneously but its still the same. Did anybody have the same problem?

Q: QuestionType C or Micro USB Charging port?

Q: QuestionCan it be charged thru an adapter like a cellphone one .of no computer is available and how long does the battery last once it is charged

Q: QuestionMy Sony WI-C400 is not working is there any option about replacing battery?

Q: QuestionEvery time I connect my controller with the Sony wireless ear phones it starts to spit and sputter sound. Any suggestions on how to fix?

Q: QuestionHi Sony bluetooth headphones wont connect to my note 9

Q: QuestionCan it be connected to 2 devices simultaneously. Suppose we r listening to music on one device, can we recieve a call on another device connected at same time.

Q: QuestionIs this compatible with Fibit Ionic Adidas Edition?

Q: QuestionWhen using my treadmill I would like to watch and listen to my TV. Will these headphones connect to a tv.

Q: QuestionIs there a way to raise the volume on it

Q: QuestionSo I read that you can only charge this through a computer and not directly into the wall outlet, is this true ? And if so , i do not own a computer so is it possible it will charge through a xbox one?

Q: QuestionC400 with MEE Connect for TV. Phone says 'Bluetooth connected' when I pair it, but no sound comes through. Last phones I had paired and work well, but I had other issues so returned them. Can't get a signal. Volume up.

Q: QuestionIs this headset compatible with Samsung Galaxy 7? I have tried several times to pair and it is not working.

Q: QuestionThe Sony WI-C400 is not getting connected to my one plus 5 phone . What should I do it's not pairing . Kindly help

Q: QuestionAre Sony-C400 earbuds compatible with iPad 2 and iPhone 8s?

QuestionHey , are these the headphones that sucks in when you press the button so the strings won’t hang out ?

QuestionIs there a way to skip songs with the headset? As well as pause/play?

QuestionIs there any problem if I wear them while working in sweats?

QuestionDo the ear buds retract

QuestionCan you make calls and answer calls with these or are they strictly for listening to music.

QuestionEverything was working fine but after I charged it for the first time, it connects to my phone but does not play audio at all. I tried resetting by pressing power and play button simultaneously but its still the same. Did anybody have the same problem?

QuestionType C or Micro USB Charging port?

QuestionCan it be charged thru an adapter like a cellphone one .of no computer is available and how long does the battery last once it is charged

QuestionMy Sony WI-C400 is not working is there any option about replacing battery?

QuestionEvery time I connect my controller with the Sony wireless ear phones it starts to spit and sputter sound. Any suggestions on how to fix?

QuestionHi Sony bluetooth headphones wont connect to my note 9

QuestionCan it be connected to 2 devices simultaneously. Suppose we r listening to music on one device, can we recieve a call on another device connected at same time.

QuestionIs this compatible with Fibit Ionic Adidas Edition?

QuestionWhen using my treadmill I would like to watch and listen to my TV. Will these headphones connect to a tv.

QuestionIs there a way to raise the volume on it

QuestionSo I read that you can only charge this through a computer and not directly into the wall outlet, is this true ? And if so , i do not own a computer so is it possible it will charge through a xbox one?

QuestionC400 with MEE Connect for TV. Phone says 'Bluetooth connected' when I pair it, but no sound comes through. Last phones I had paired and work well, but I had other issues so returned them. Can't get a signal. Volume up.

QuestionIs this headset compatible with Samsung Galaxy 7? I have tried several times to pair and it is not working.

QuestionThe Sony WI-C400 is not getting connected to my one plus 5 phone . What should I do it's not pairing . Kindly help

QuestionAre Sony-C400 earbuds compatible with iPad 2 and iPhone 8s?