COMPUTER INTERFACE How do I get the camera & computer to talk to each other? Have connected USB cable but get no interaction.

Question

INHERSHEY · Accepted Answer

Me too. Mine died when I plugged it in with the provided USB cable. Sony couldn't resolve the issue over the phone so we returned it. You'd think that a modern computer and a modern camera would be plug and play. Not.

Answered by INHERSHEY 10 years ago

SonyListens · Answer

Hi TucsonBob,
Hi TucsonBob,
Please follow the steps below for further assistance.

1. Unplug the USB cable from both the computer and camera.
2. Turn the camera off and then back on again.
3. Make sure the USB ports on both camera and computer are not dusty or dirty.
4. Make sure the recording media is properly inserted in the camera.
5. With the camera on, connected the supplied USB cable to the camera. 6. Make sure that the connection is tight and secure.
7. Plug the other end of the supplied USB cable into the computer.If a USB MODE or Mass Storage connection message is displayed on the camera screen, the camera is recognized by the computer. No further troubleshooting is needed. Thanks. >Joffrey

daveowen617 · Answer

it may take a few times plugging/unplugging, or a reboot for one or both of camera and computer. considering chipset issues with these cameras, probably the camera.

daveowen617 · Answer

sometimes you have to unplug each one, reboot them both (mainly computer) then replug in.

“COMPUTER INTERFACE How do I get the camera & computer to talk to each other? Have connected USB cable but get no interaction.”

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