Questions & Answers

1-5 of 5 Questions
  • Question
    If the hard drive fails (and all hard drives fail eventually), is it user replaceable? If not, what is the charge for Sony to replace it?   (1 Answer)

    By DCBruce September 15, 2017.

    Answers
    • Answer

      Hi DCBruce, We recommend to have it repaired by an authorized service center if it malfunctions. You may check this link out for more information about repair options: https://esupport.sony.com/US/p/service.pl?XID=M:footer:esupport ~Ralph

      By SonyListens September 15, 2017.

    • Question
      What is the maximum size external USB Drive the HAP-Z1ES will support? I have a friend who is using an 8TB Drive on his HAP-Z1ES but will it support 16TB or even 32TB?   (0 Answers)

      By MaxDiskSize August 8, 2017.

    • Question
      Can I load iTunes songs straight from my Mac onto this player ?   (2 Answers)

      By interested November 20, 2016.

      Answers
      • Answer

        Hi interested, Yes you can. To know more about this unit, check out the help guide: http://docs.esupport.sony.com/homeav/Hi-Res_Audio/Hi-Res_Audio_Player_help/en/cover/level2_01.html. -Vincent

        By SonyListens November 20, 2016.

      • Question
        Will it play ATRAC files gaplessly? It's not explicitly stated. Sony can't answer. Incomprehensible not to given ATRAC is Sony's proprietary format that's inherently gapless and the reason I went with Sony long before Ipods played gaplessly.   (1 Answer)

        By SpaceCadet July 29, 2016.

        Answers
        • Answer

          Hello SpaceCadet, thank you for your message. Supported playback format DSD (DSF, DSDIFF), LPCM (WAV, AIFF), FLAC, ALAC, ATRAC Advanced Lossless, ATRAC, MP3, AAC, WMA (2 channels). For more information, check the next link: https://docs.sony.com/release//HAPZ1ES_refguide_EN_FR.pdf. Oscar.

          By SonyListens July 30, 2016.

        • Question
          Can I play my iPhone through this remotely when using Spotify?   (1 Answer)

          By Don5 July 2, 2016.

          Answers
          • Answer

            Hi Don5, Apple devices can be connected to this player however, using spotify is not guaranteed. Thanks, >Joffrey

            By SonyListens July 2, 2016.

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