“I have an a80j and an Apple TV 4K. I just purchased this sound bar and can’t get Dolby vision to setup on the tv. Even I turn it on the Apple TV, the sony tv flips to an input and won’t show anything I have the Apple TV llugged into the sound bar and earc”
Answer This Question
1-1 of 1 Answer
Hi Jerrod, Thank you for choosing Sony. We are sorry to hear that you are having difficulties with your Sony A80J TV paired with your HTA7000 and Apple TV 4K. For this, we recommend having the TV and HTA7000 connected via Ultra High Speed HDMI Cable that supports 48 Gbps. With this type of HDMI cable it will support all video formats supported by this speaker system including Dolby Vision. Also, please set the HDMI format setting of the HTA7000 to Enhanced format. [Setup] - [Advanced Settings] - [HDMI Settings] - [HDMI Signal Format] is set to [Enhanced format (4K120, 8K)] May we contact you to help? If so, please reach out to us for better assistance. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Home Audio" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Regards, Carl
Sorry, there was a problem. Please try again later.