“After soundbar is off for several hours, it requires a power cycle 3 or more times before e-ARC re-engages..i have the A7000 connected via e-ARC port to e-ARC on TV with 2.1 HDMI cable.”
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This does not happen with my unit.
Sorry, there was a problem. Please try again later.Hi there, Thank you for choosing Sony. We are sorry to hear that you are experiencing issues with the HTA7000's eARC disconnecting. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try using a different HDMI cable to connect the TV to the HTA7000. Also, please follow the steps indicated on our related article link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/articles/00020051 Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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