“Subwoofer keeps going in and out of sound. I moved the wifi modern away, used direct connection to my TV.”
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It is typically too much interference from other RF devices Try: reset them both - un plug - reconnect - update to latest software - place closer to sound bar One or all of those should resolve your issue
Sorry, there was a problem. Please try again later.Hi JKim, Thank you for choosing Sony. We are sorry to hear that you are experiencing issues with audio drop on the wireless subwoofer. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to update the firmware of the HTA7000 to v1.161 as this will help improve the overall performance of the unit. Also, please Install the speaker system, the optional rear speakers, and the subwoofer at a distance of 1.5 m (5 ft) or more from a wireless LAN router, etc. It may be improved by setting [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [Wireless Playback Quality] to [Connection]. Set [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On]. Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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