“Does anyone else have an issue with the sound going staticky and noisy for no reason when watching TV? The only way to correct the problem is to change channel, then return it to the original channel that had the problem. It happens on all tv channels.”
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Hi LAGurl, Thank you for choosing Sony. We are sorry to hear that you are experiencing issues with the sound quality on certain channels using the HTG700. We'd love to troubleshoot and isolate the issue and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue. Unplug the Soundbar power cord and plug it back in 1. Turn off the soundbar. 2. Unplug the power cable from the wall outlet. 3. After one minute, replug the power cable back to the wall outlet. 4. Turn on the soundbar. Verify if this resolves the issue. - Disconnect the HDMI cable or the optical digital cable and then reconnect it - Disconnect the cable from the soundbar and playback device and then reconnect the cable. If the issue is resolved, the issue may have been caused by a faulty connection with the cable. - If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it. - If there is an obstacle between the bar speaker and the subwoofer, move or remove it. - Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable. - Locate the bar speaker and the subwoofer as close as possible May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
Sorry, there was a problem. Please try again later.I don't have that particular problem, but the soundbar starts searching (on it's own) in the middle of a program (live or movie); settles back on the original setting for a moment, then starts searching again. I have to turn off the soundbar and use the TV sound if I don't want interruptions. I have only had it a couple of weeks since I bought my new Sony TV, and so far can't isolate the problem. Calling Best Buy today for advice.
Sorry, there was a problem. Please try again later.I followed the support recommendations, and still had the problem. They sent me a software update, which I haven't been able to install yet as I need to get a blank USB to copy the update to before installing. However, today my SONY Bravia OLED TV shut down--it is less than 1 year old-the white power light comes on, then a blinking Red LED light blinks 4 times, stops , then blinks again.. I've disconnected and reconnected everything, but nothing fixes the TV. I'm not sure if it is related to the issue with the sound bar, but it is turning into a very expensive problem.
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