“Had this installed on new 65 inch TV today and it's been a nightmare. Does this come with it's own controller, installer took box, directions and all left us hanging. Talked to Sony rep in store and boy were we mislead.”
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Going back to store today to pick up correct controller, they gave me a controller that did not match or work system after being questioned. Let's see what happens
Sorry, there was a problem. Please try again later.Hi Pappy, We apologize for any inconvenience that you experienced. This is definitely not the experience we want you to have. And yes, this soundbar should come with a supplied remote control and operating instructions. We would like to know more about your concern setting up your soundbar. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the HTG700: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Sam
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