“How does the HTG700 not properly support 4k passthrough? If I turn on Dolby Vision on my 2019 Shield TV, I can't play any DV titles from Netflix or Disney+ Using the cables supplied with the soundbar and have the HDMI port set to Enhanced.”
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I actually got it resolved. It turns out even the HDMI cables supplied with the bar are not adequate. I purchased some 48 gbps HDMI 2.1 cables from Amazon, and, after I hooked up the bar using those, everything has been working fine now. No more audio drops, DV titles on Netflix and D+ all play perfectly. Not sure why this made a difference, as the cables work on my other 5.1.2 system with my Yamaha RX-A1080. Those same cables do not work with the soundbar however. My guess is it's something to do with the HDCP handshake on your G700. Either way, it's working now.
Sorry, there was a problem. Please try again later.Hi Diddz, we're sorry to hear that you have an issue with your SONY unit. Please check that your TV is correctly supporting Dolby Vision playback, or if your TV supports eARC, you can try passing through the TV first and then out to the soundbar. Also, please ensure your Nvidia Shield is on the latest firmware as well. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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