“Just picked up sony x90j and sony htg700, cannot get any audio to soundbar using earc. Tried resets, different cables and changed audio settings and back again...any ideas?”
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This happened to me when I first bought it. I treated it like a router by unplugging and disconnecting everything and it started working. I've notice that "auto 2" works best for me under sound settings, especially for apps like Netflix which have Dolby Atmos. It also would connect automatically via Bluetooth which seemed to cancel out the hdmi and Bluetooth simultaneously so I had to unpair it after trying it out for the first time. It does, however, have a 2 second delay when using hdmi so I'm using an optical cord for now with my 950G. Good luck!
Sorry, there was a problem. Please try again later.Hi Rick, We are sorry to hear that you are unable to get the audio of your Sony TV to output to the HTG700 soundbar. We'd love to troubleshoot this issue and make this a better experience for you. In the meantime, please make sure to set the speaker setting of the TV to Audio System, this will enable the TV to output the sound to the HTG700. For more troubleshooting steps, please follow our related article link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00137387 Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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