“New Sony X900H 65 inch TV and new Sony soundbar, 2.1 320W, are not synchronized. Close but there is a noticeable difference between the picture and sound which is quite annoying. Any suggestions as to how I can rectify this problem?”
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Hi Squeaky, Thank you for purchasing the Sony X900H and HTS350 soundbar. We regret to hear you're having audio syncing issues. To isolate this issue, can you tell us how are they connected? Is it via HDMI? optical cable? Bluetooth? When you are watching movies, you may hear the sound with a slight delay from the image when connected via Bluetooth. You can adjust the output timing of the picture and sound with the A/V sync setting from your TV if the picture and sound do not match because the sound is delayed due to the properties of Bluetooth. Ref: https://helpguide.sony.net/tv/husltn2/v1/en-003/08-05_10.html?hl=a%2Fv May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the HTS350 We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Sam
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