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Hi Customer, Thank you for reaching out to us! We're sorry to hear what happened with your headphones. For charging issues, please check this article on how to isolate and resolve your issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00204618?cpint=spt-mdr_triage_00204483_charge For us to better assist you, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: -David
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