Questions & Answers

Q: QuestionOnly right ear phone transmits audio.

Asked 7 years ago by Bear.

• A:Answer No...mine transmits to both ears (stereo). I used the stereo mini cable that came with it. Plugged it into the audio on the back of my Smart TV and it works with sound coming through both ears. .

  Answered 7 years ago by gettingoldVerified Purchase

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Q: QuestionAre these Bluetooth accessible to smartphones??

Asked 7 years ago by Anonymous.

• A:Answer Not Bluetooth

  Answered 7 years ago by DonbVerified Purchase

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Q: Questionare the head phones only available? head band plastic at ear phone broke

Asked 7 years ago by rags.

• A:Answer Probably your only choice is to replace the headphone set completely....still should be able to use the same charging/remote unit.

  Answered 7 years ago by eye4golfVerified Purchase

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Q: QuestionBought this 4 months ago. Worked great but now battery won't charge. Can we purchase a replacement?

Asked 7 years ago by Hoffy.

• A:Answer Hi, Hoffy, Before purchasing a replacement, make sure to check if the right and left headphones are rested on the transmitter correctly. Take off the headphones and place them on the transmitter again so that the headphones’ contact points meet the transmitter’s contact pins. For more tips and steps, please visit this link: https://docs.sony.com/release//Manual_4691893111.pdf Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionI have had our headphones for two years, is there replacement pads for the phones? The surface of the pads are flaking off.

Asked 7 years ago by Anonymous.

• A:Answer Hi, please reach us at [email protected] with your concern so we can further assist you. Please also include your contact and product information. Thanks! ^Ron

  Answered 2 years ago by SonyListens

  
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Q: QuestionFor someone who is deaf in one ear, are these able to be set to mono rather than stereo?

Asked 7 years ago by JanelA.

• A:Answer You can turn one side off if necessary.

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionCan I listen to Netflix TV show with ChromCast set up to HDMI input on my Samsung TV purchased in 2014 with these headphones using the separately purchased stero mini cable hooked up to the stereo mini plug port on the base and other end to TV audio out

Asked 7 years ago by eyes2c4u.

• A:Answer Yes but cable should have been supplied with head phones

  Answered 7 years ago by DonbVerified Purchase

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Q: QuestionWill Sony Headphones RF995RK permit other people to hear the TV while I'm wearing them, because I have a hearing problem.

Asked 7 years ago by Vince.

• A:Answer yes, just use the correct jacks/connections on your TV

  Answered 7 years ago by jacketyellowVerified Purchase

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Q: QuestionCan these be used with a lg 4k smart tv - model 49UJ62?

Asked 7 years ago by Anna.

• A:Answer I am using mine on a 4K TV. They are working just fine.

  Answered 7 years ago by HowieVerified Purchase

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Q: QuestionIf my husband is using these headphones to watch a show will the rest of the family be able to sit and listen to the show also? Or is the sound only through the headphone only?

Asked 7 years ago by Posey.

Q: Questioncan someone hard of hearing use headphones while in the room with others watching same t.v and hear sound in room ?

Asked 7 years ago by tom.

• A:Answer Yes

  Answered 7 years ago by Anonymous

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Q: Questionmy Sony receiver has a larger jack than the chord that connects to the base of the transmitter. what do I do?

Asked 7 years ago by techallenged.

• A:Answer You just need a 1/4"-to-1/8"(3.5mm) adapter. I bought the Insignia NS-HZ307 at BestBuy and it has done the job well.

  I would recommend:

  • 

    Insignia™ - 1/4"-to-3.5mm Mini Headphone Jack Adapter - Black

    User rating, 4.66 out of 5 stars with 1756 reviews.

    (1,756)

  Answered 7 years ago by Brando2115Verified Purchase

  • 
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Q: QuestionI have a new Samsung un505300 smart tv with Bluetooth yet I can't get my rf995rk set to work with it. All is wirelessThey now say I need headphones with no volume control on head set is there such a thing that is wireless

Asked 7 years ago by jay47.

• A:Answer Your TV has built in Bluetooth, which is a different connection than these headphones (RF - Radio Frequency). These Sony Wireless RF995rk headphones work when paired to the transmitter (charging station) that is also plugged into the back of your TV or A/V Receiver. Honestly, Bluetooth technology is better than RF, so if you already have some good bluetooth headphones, you should be able to pair them directly to your TV. I've added some bluetooth headphones that are comparable in price and quality below.

  I would recommend:

  • 

    Beats by Dr. Dre - Beats Studio2 Wireless Over-the-Ear Headphones - Black

    User rating, 4.66 out of 5 stars with 18119 reviews.

    (18,119)
  • 

    Sony - XB950N1 Extra Bass Wireless Noise Cancelling Over-the-Ear Headphones - Titanium

    User rating, 4.57 out of 5 stars with 2848 reviews.

    (2,848)
  • 

    Bose - SoundLink II Wireless Over-the-Ear Headphones - Black

    User rating, 4.69 out of 5 stars with 4555 reviews.

    (4,555)

  Answered 7 years ago by Brando2115Verified Purchase

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Q: QuestionI recently purchased a LG Smart TV and need to have headphones at night (So I don't wake up others). Do I need to purchase anything besides the headphones to make this work? Thank you!

Asked 7 years ago by Stacy.

• A:Answer I had an old set of Sony earphones. All I needed was an "extension cord" and they worked great. I have an issue with volume. or my wife does.

  Answered 7 years ago by generaljohnVerified Purchase

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Q: QuestionNew How long for the initial charge

Asked 8 years ago by Robear.

• A:Answer Approx. 7 hours.

  Answered 8 years ago by Billy1967

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Q: Questiondo I need more equi[pment than just the headphone to make it work

Asked 8 years ago by loe.

• A:Answer They can be plugged into tv, or cable box or an android box . You can then use along tv sound if you wish. If someone doesn’t like it loud like my wife I wear headphones she listens to tv.

  Answered 7 years ago by Stub

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Q: QuestionDo these headphones work with the Playstation 4?

Asked 8 years ago by Derp.

• A:Answer I don't have a PlayStation but if the unit has a headphone jack, I expect it will work just fine.

  Answered 7 years ago by Cleaver1941Verified Purchase

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Q: QuestionI just bought these headphones 2 days ago in Grand Forks Bestbuy 120 fillers can I bring my receipt in and get the sale price?

Asked 8 years ago by Doug.

• A:Answer Yes

  Answered 8 years ago by Anonymous

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Q: QuestionThese are awesome for someone who can’t hear good.The ones before the oval ones were round they had batteries already in them,these oval u have a battery to install charge them at least 12 hours just like a home phone . If not they well not work..ok

Asked 8 years ago by Princess.