“Just got the HT-A7000. Also, the SA-SW5. I’ve updated the software on the soundbar, unplugged and manually connected the wireless subwoofer in the menu, but all I get is static when this subwoofer tries to attempt any bass. Any suggestions? Help!”
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try going into the manual speaker settings and adjusting the db levels
Sorry, there was a problem. Please try again later.Hi GoEagles997, We are sorry to hear that you are experiencing issues with the HTA7000 and SASW3 having a static sound. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try pairing the HTA7000 and the SASW3 once more. 1. Press HOME. The home menu appears on the TV screen. 2. Select [Setup] - [Advanced Settings] on the home menu. 3. Select [Speaker Settings] - [Wireless Speaker Settings] - [Start manual linking]. The [Start manual linking] screen appears on the TV screen. 4. Press LINK on the subwoofer. The power indicator of the subwoofer that had LINK pressed flashes twice repeatedly in green. 5. Select [Start]. The manual connection starts. The connecting process appears on the TV screen. To cancel the manual connection, select [Cancel]. 6. When [Subwoofer] display [Connected], select [Finish]. 7. Press (enter). The manual connection is established and the power indicator of the subwoofer lights in green. Also, Install the speaker system and subwoofer at a distance of 1.5 m (5 ft) or more from a wireless LAN router, etc. It may also be improved by setting the [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [Wireless Playback Quality] to [Connection]. Set [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [RF Channel] to [Off], then set to [On]. Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
Sorry, there was a problem. Please try again later.Let the sub auto connect. Otherwise exchange at Best Buy. Could be defective.
Sorry, there was a problem. Please try again later.Call Sony Cs and have them walk you through the complete reset of both the Soundbar and the sub. I have done this twice. Now the first thing I do when I turn on the Sony a 90 tv and the 7000 Soundbar and Sw 5 sub I go to a saved Jurassic park and hit the scene with a lot of bass to test. If no crackle- then good to go. If crackle- then I unplug The Soundbar and the Sub and wait 30 seconds. This happens about every 4 days or so. Unfortunately all the Soundbar folks do not give you a hardwired connection. This would solve it. Good luck.
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