Questions & Answers

Q: QuestionHi! Is this speaker can be connected with my Bluetooth enabled Dell computer? Or it’s onle for IPhones, iPods?

Asked 6 years ago by Atanova.

• A:Answer Hi Atanova, It also designed to be connected to Bluetooth compatible computers. You may refer to pages 21-28 of the link below for more information: https://docs.sony.com/release//Help_4735513111.pdf ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs this speaker compatible with Samsung Galaxy 8

Asked 6 years ago by Anonymous.

This question was asked about the related product: Sony - SRS-XB21 Portable Bluetooth Speaker - White

• A:Answer Hi there, It will work with devices that support the following Bluetooth profiles: -A2DP (Advanced Audio Distribution Profile) -AVRCP (Audio Video Remote Control Profile) -HSP (Headset Profile) -HFP (Hands-free Profile) Regards, ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: Questioncan i plug in usb flashdrive to play music?

Asked 6 years ago by prakharadsule.

• A:Answer Hi prakharadsule, No. This speaker does not play music directly from a USB flash drive. Check out the help guide if you need more details: https://helpguide.sony.net/speaker/srs-xb21/v1/en/index.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionWhat is the WPC button do?

Asked 6 years ago by Demodan.

• A:Answer Hi Demodan, WPC button is the button that needs to be used to connect multiple devices (up to 100 devices) compatible with the Wireless Party Chain function: http://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001604378.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs this a low latency speaker

Asked 6 years ago by Ace.

This question was asked about the related product: Sony - SRS-XB21 Portable Bluetooth Speaker - White

• A:Answer Hi Ace, This unit has a Bluetooth Specification version 4.2. So latency is very much improve over some previous models. But due to the nature of Bluetooth connection regardless of the brand or model, it will experience little to no delay at all. Please visit the link below to know more about the product. Thanks! https://docs.sony.com/release//SPECS/SRSXB21B_mksp.pdf Regards, Sam Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs this portable party Bluetooth speaker srs.xb21 sony is possible to connect with sony 50 inches kdl 50wd Android led

Asked 6 years ago by Anonymous.

This question was asked about the related product: Sony - SRS-XB21 Portable Bluetooth Speaker - White

• A:Answer Hi Customer, We don't recommend connecting this Bluetooth speaker to your TV. We cannot guarantee its full operation. Regards, David

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs this is having radio tuner.

Asked 6 years ago by RAVI.

• A:Answer No, it does not have a radio tuner. It's a Bluetooth speaker. It gets audio input over Bluetooth from your phone, computer, tablet, etc.

  Answered 6 years ago by LisaVerified Purchase

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Q: QuestionIs this limited to Apple products or may it be used with Android phones?

Asked 6 years ago by george.

• A:Answer Hi george, This portable speaker may also be used with Android phones: https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599442.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs this speaker waterproof?

Asked 6 years ago by Siissy.

• A:Answer yes this speaker is waterproof we take it to the beach and kids use it in the bathroom

  Answered 6 years ago by CrisVerified Purchase

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Q: QuestionHow do i connect to bluetooth

Asked 6 years ago by Anonymous.

This question was asked about the related product: Sony - SRS-XB21 Portable Bluetooth Speaker - White

• A:Answer Turn the Bluetooth on in your phone settings and press the “on” button on the speaker

  Answered 6 years ago by KateVerified Purchase

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Q: QuestionHow do I turn the volune up and down on the speakers? If our Smart TV doesn't have blue tooth, how do I connect the speakers?

Asked 6 years ago by Texas.

• A:Answer Hi Texas, To Adjust the volume on your speakers, you can press the +,- button on the top of the speakers. If your smart TV doesn't have Bluetooth, you can connect the speakers through the audio in connection using a 3.5mm headphone jack. Here's a link for additional information. https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599456.html Regards, Sam Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: QuestionWhat size batteries does it need and how many?

Asked 6 years ago by BRIAN.

• A:Answer Hi BRIAN, This portable speaker has a built-in rechargeable lithium-ion battery: https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599381.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan this speaker be used without all of the flashing or strobing lights.....

Asked 6 years ago by Debbie.

• A:Answer Yes, the lights can be turned off and I recommend doing so to extend your music play time per charge.

  Answered 6 years ago by COguyVerified Purchase

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Q: QuestionCan you charge your phone with this speaker?

Asked 6 years ago by Tmoney.

• A:Answer Hi Tmoney, no, this speaker is not capable of charging mobile devices. Thanks, -Mark

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan this be paired with Sony srs xb2?

Asked 6 years ago by Lee.

• A:Answer Hi Lee, If you are referring to the 'Speaker Add function', then no. This function will only connect two (2) speakers with the same model. For your references, see the links below: http://helpguide.sony.net/speaker/srs-xb2/v1/en/contents/TP0001030926.html http://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001603950.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionI have a Samsung Galaxy S 6 will the srs-xb41 pair with this phone

Asked 6 years ago by Tracy.

• A:Answer Hi Tracy, yes, the SRS-XB41 can be paired with your mobile device with no problems. Thanks, -Mark

  Answered 6 years ago by SonyListens

  
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Q: QuestionI can’t get Alexa to connect to my speaker. I have it in pairing mode, but Alexa doesn’t see it.

Asked 4 years ago by Grams.

This question was asked about the related product: Sony - SRS-XB21 Portable Bluetooth Speaker - Red

Q: QuestionWhy can I not pair my new iPhone 11?

Asked 4 years ago by Billy.

Q: Questionwhat kind a cable can be used to charge the speaker , can I used a wall charger? If yes wich one?

Asked 5 years ago by chloe.

This question was asked about the related product: Sony - SRS-XB21 Portable Bluetooth Speaker - White

• A:Answer It uses a micro USB charging cable.

  Answered 3 years ago by MimiVerified Purchase

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Q: QuestionCan my srs xb31 connect to alexa or my echo dot 3 gen speaker

Asked 5 years ago by Anonymous.

This question was asked about the related product: Sony - SRS-XB21 Portable Bluetooth Speaker - Red