“I cannot get my speaker to connect to my boyfriends iPhone. What do I do to get it to work? I tried to reset the speaker. Still nothing is working?”

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• I have the same problem. Try resetting the network, turning the Bluetooth off and back on, the reset button, “forget this device “ and then pair it again. If all this fails, contact Sony Customer Service and they will guide you. I prefer “chat” cuz then I can always look back. Good luck. Mine no longer works at all and this is quite upsetting as the warranty just expired, so don’t let that happen to u!

  Answered by Mausi 6 years ago

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• Hello Kalee, we do apologize for the inconvenience. You may visit the links below and follow the troubleshooting steps to isolate the issue: http://helpguide.sony.net/speaker/srs-xb41/v1/en/contents/TP0001599383.html http://helpguide.sony.net/speaker/srs-xb41/v1/en/contents/TP0001599387.html http://helpguide.sony.net/speaker/srs-xb41/v1/en/contents/TP0001599386.html Regards, _Bob

  Answered by SonyListens 7 years ago

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