“What is the warranty on this? I purchased mine less than one year ago but didn’t get any extended warranty. Do I take it into Best Buy or would I have to ship to Sony? Thanks”
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UPDATE: problem resolved. I wasn’t trying any sound coming from TV and thought it was a bad port or cable. All I had to do was press the HDMI button on the front panel and it activated my speakers and I’m super excited to have it working again. Operator error
Sorry, there was a problem. Please try again later.Hello PaulyV, Thank you for choosing Sony! We appreciate your inquiry about the warranty for your STRAN1000 receiver. We offer a standard limited warranty that covers 5 years (1,825 days) from the purchase date, providing repair and service support directly through Sony. We recommend contacting Sony Support for warranty service to arrange repairs, which may involve shipping to an authorized center or visiting a local provider. Returning the product to the retailer, like Best Buy, is generally not required, though you may want to confirm their policies. If you’re interested in adding an extended warranty, we suggest emailing [email protected] for details on plans, coverage, and pricing. We advise keeping your original purchase receipt and product information handy when contacting Sony or service providers for a smoother experience. Best regards, -Fred
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