“I have the Sony XBR65X930D 65" 4k 3D tv connected to the ubp-x800 which is the 2nd player I have the same identical issues , dropping the audio video signal every 5-6 minutes have changed the cables with high end and still the same problem”
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Thanks for your support Much appreciated Returned the tv and the bluray player for a clean slate since both were within the 15 day window Purchased the 850D and another x800 All running flawlessly just need to tweak to get a better picture and maybe a higher end to enhance the clarity and color brilliance
Sorry, there was a problem. Please try again later.Have you done a Software update before watching movies?
Sorry, there was a problem. Please try again later.Make sure you turn Enhanced mode on for your HDMI ports on your player and your TV(according to manual for Bravia TV's). Also try more than 1 disc if you havnt yet. Other than that.. remove an ABR out of the equation if you have On and run direct to the TV. The issue does sound like a cable issue however. Ensure you are using Premium HDMI cables - look for the Premium HDMI COA sticker. The cables must be able to support 18Gbps.
Sorry, there was a problem. Please try again later.I have a slightly different issue. Mine will freeze at times and I have to hit the forward button to get it going again.
Sorry, there was a problem. Please try again later.The problem was with the tv and not the ubp-x800 Returned the tv within the 15 day period and upgraded to the Sony XBR75X850D 4K HDR Ultra HD Smart TV (Black, 75-Inch) and geek squad did the set up
Sorry, there was a problem. Please try again later.Your problem is that you haven't contacted Best Buy Magnolia support for their free service to install/set-up your Best Buy UBP-X800 BD player. This free service comes with every UBP-X800 from Best Buy. Don't be surprised if you need to buy their Monster Black Platinum HDMI cables to fix your problem. They may also decide that the HDMI chips in the Sony player and your Sony TV aren't synching up properly. If so, they'll change the settings on your TV and BD player or maybe you'll need a new TV or BD player, or both. At any rate, this is a Sony issue for them to resolve.
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