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Hello Less, we do apologize for the inconvenience and thanks for bringing this up to us. Kindly refer to the links below and simply follow all the possible troubleshooting steps to isolate and fix the issue: https://www.sony.com/electronics/support/articles/00006755 https://www.sony.com/electronics/support/articles/00132795 https://www.sony.com/electronics/support/articles/00151038 Regards, _Bob
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