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Make sure the HDMI cable you are using is HDMI 2.2 compliant. Make sure if your are using a 4K TV you go into the TV options and set the TV setting to accept 4K pass through from the Player to the TV Make sure your TV supports more than 1 HDMI input that is 2.2 compliant. If only 1 input is compliant you will need to switch your cable to that input. Make sure you are using a USA region Bluray Disc. Not all Blu-ray disc are Region Free meaning if you bought something on the internet and had it shipped from overseas... possible you are using a Region Locked Bluray disc.
Sorry, there was a problem. Please try again later.Mine worked fine. I have a new receiver and my cables are HD. I Dont know what kind of set up you have. The only thing I can think of is if your receiver isn't set on the right option for whatever is connected to it. My blue ray and my TV are both connected to my receiver and when I want to listen to music I have to select DVD on the receiver and my TV shows black when I play music. I have yet to figure out how to watch TV on mute while I play music. It kind of sounds like you did but its not working. My bf is going to come over to look at it this week so hopefully I'll have a better answer for you in a few days.
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