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Hi Tweety1, Thank you for reaching us! Please refer to this link below on how to resolve your power issue. https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/bdp-s3700/articles/00025061 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, David
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