Questions & Answers

Q: QuestionSpecifically what HDMI cable do I have to purchase to connect it to my Samsung Smart TV? I am a senior citizen, and this is a bit challenging, so please be as specific as possible. Also, does BB sell it? Thank you!

Asked 5 months ago by FreddyM54.

• A:Answer Hi FreddyM54, You need a High-Speed HDMI cable that is certified for 4K Ultra HD and supports at least 18 Gbps, although an Ultra High-Speed HDMI cable (HDMI 2.1) is the best choice. Best Buy sells many suitable options; look for cables labeled "4K" or "8K." Thanks for choosing Sony. Best regards, Eliab

  Answered 5 months ago by SonyListens

  
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Q: Questiondoes this device also play cd's?

Asked 8 months ago by Anonymous.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Yes including SACDs

  Answered 7 months ago by SteveVerified Purchase

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Q: QuestionIs this blu ray player region free.

Asked 8 months ago by Anonymous.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi there, thank you for your question regarding the Sony UBP-X800M2! Our DVD/Blu-ray players, including the model you're inquiring about, are not region-free. They are manufactured with specific region codes to ensure disc compatibility within designated geographic zones. For players purchased in the U.S. and Canada, they are classified under Region A. This means they are designed to play discs specifically coded for Region A, which includes North America, South America, U.S. Territories, Japan, South Korea, Taiwan, and other areas of Southeast Asia. We hope this answers your question, and thank you for considering Sony products! Best regards, Dominick

  Answered 8 months ago by SonyListens

  
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Q: Questiondoes this dvd player play cd?

Asked 9 months ago by peaches.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi peaches! We're happy to assist you with your question about the UBP-X800M2. Yes, the UBP-X800M2 is designed to play CDs in addition to its capabilities for 4K Ultra HD Blu-ray discs, standard Blu-rays and DVDs. It's a very versatile player that handles a wide range of disc formats for your entertainment needs. For additional specifications of the unit, please visit the following link: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800m2/specifications Thanks for considering Sony products! Best regards, Estefany

  Answered 9 months ago by SonyListens

  
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Q: QuestionIs Sony x800m2 dual voltage?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi there, thanks for asking! Regrettably, the UBPX800M2 does not support dual voltage. Instead, it operates with the following specifications: - Power requirements: Input 120 V AC, 60 Hz - Power consumption: 15 W We hope you find this information helpful, and we appreciate your interest in Sony! Best regards, Gus Sony Social Media Team

  Answered 9 months ago by SonyListens

  
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Q: QuestionI have a samsung 83" S90D and a Sony AN1000 receiver and 48Mbps HDMIs connecting them thru receiver Does the UBP-x800M2 output 4k@120hz for UHD 4k Blu Ray movies? Or, does it simply send out whatever refresh rate the disc is mastered in? Thanks Tony

Asked 10 months ago by AnthonyB.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi Anthony513, thanks for your question. We're happy to help! Regarding the UBP-X800M2 and 4K Blu-ray movies, the player outputs video at the refresh rate the disc is mastered in, which for most UHD Blu-rays is 24 frames per second (24Hz). So, while your television is 120Hz capable, the X800M2 will send a 4K@24Hz signal to your STR-AN1000 receiver. The player doesn't output 4K@120Hz for disc playback. Your TV will then handle the display by matching its refresh rate to the incoming 24Hz signal. For additional information, please refer to the manual's unit at the following link: https://www.sony.com/electronics/support/res/manuals/4740/043cf5641adf90fb7113c8029fdb0239/47408221M.pdf Thanks for considering Sony products! Best regards, Estefany

  Answered 9 months ago by SonyListens

  
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Q: QuestionDoes it support Dolby atmos

Asked 11 months ago by 10kk.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi 10kk, thank you for your question regarding the Sony - UBP-X800M2! Yes, this Blu-ray player does support Dolby Atmos, one of the leading audio codecs favored by cinemas everywhere, which revolutionizes the audio experience by creating a more immersive and realistic soundscape. Thank you for considering Sony products! Regards, -Dominick

  Answered 11 months ago by SonyListens

  
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Q: Questioncan i dowload Apps . like ESPN+, Paramount* Prime Vidio

Asked 11 months ago by walt.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hello Walt, thank you for your interest in the UBP-X800M2 Blu-Ray Player! In response to your inquiry, please note that it is not possible to add or install new apps on the Blu-ray Disc™ player. You can only use the apps that come pre-installed on your device. Hope this helps! Sincerely, -Jenn.

  Answered 11 months ago by SonyListens

  
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Q: QuestionDoes the Sony - UBP-X800M2 Blu-Ray Player display a clock or timer to show how far along you are watching a film on disc or streaming?

Asked 1 year ago by Schwarzy.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer No literal local time/clock will be shown Yes upon remote = display button (not streaming @ services provide it themselves) _____ (Shown upon button) Quality of Disc = video & audio Output AV quality (can be upscaled to 4:4:4 12 bit = full color) Video time = chapter, entire time with BAR/dot

  Answered 2 months ago by cr9107

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Q: QuestionIs this single or multi disc?

Asked 1 year ago by Silverback.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer single disc

  Answered 7 months ago by SteveVerified Purchase

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Q: QuestionI have a Samsung QN65Q70DAF TV with SONOS Arc Ultra system connected to the eARC port of the TV. Can I play SACD (music) through the system with HDMI connection between the UBP-X800M2 and other HDMI port on the TV?

Asked 1 year ago by EdWonders.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi EdWonders, Thank you for the inquiry! Yes, you can use HDMI connection for this Blu-ray player to your TV and output the audio in your soundbar. Find yourself at the heart of every movie and series. 4K Ultra HD Blu-ray shows everything in finer detail than ever before, so you feel like you're seeing the real thing. -David

  Answered 1 year ago by SonyListens

  
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Q: QuestionWhy is this blu ray player so much more expensive than the rest as of 2/28/2025? what am I missing?

Asked 1 year ago by VAL.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Well worth the $300 (Sony will be the last company for Blu-ray players) ***Panasonic*** is more $$$ but not worth it People — myself included — want physical media without the reliance of the Internet "streaming" (unit lasts 5 years @ 12+ hrs daily) ***audio output with wifi & Bluetooth*** discs are user dependent (I'll have my library for 20+ years) Sony's hi-res audio is "surprising" eye-opening, above standards (es AVR makes sounds better) Image = upscaling to full color depth 4:4:4 with 12-bit (1080 standard — then — UHD 4k videos 10 > 12 bit ) - most dvds are 480 (converted to wide 16:9) - most Blu-ray 480/720 just better sound - few Blu-ray 1080 @ half color 4:2:0 10 bit (16:9 -or- 21:9 ratios) - majority of UHD is only 10-bit (upscaled to 12 bit) ***Doesn't apply anymore*** original UBPx800 support streaming services but not anymore (TVs took over streaming = Sony didn't want to pay to keep services @ don't update older APPS if you still want all services) _____ TVs will upscale the remaining 1080 to 4K (UHD is only 4k from the start) Build quality is above standards (long lasting drive, great heatsink, strong metal with 2x reinforcement assembly) ***better than x700 version***

  Answered 2 months ago by cr9107

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Q: QuestionDoes this player have an optic cable?

Asked 1 year ago by Al51.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi Al51, Thank you for the inquiry! Unfortunately, there's no optical cable included with the supplied accessories. Find yourself at the heart of every movie and series. 4K Ultra HD Blu-ray shows everything in finer detail than ever before, so you feel like you're seeing the real thing. -David

  Answered 1 year ago by SonyListens

  
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Q: QuestionDoes this Player work with samsung S95D tv. What do I need to do for installation.

Asked 1 year ago by Matt.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi Matt, Thank you for the inquiry! We highly recommend using HDMI cable to connect this Blu-ray player to your television. See page 11 from this link for more details. https://www.sony.com/electronics/support/res/manuals/4740/043cf5641adf90fb7113c8029fdb0239/47408221M.pdf Find yourself at the heart of every movie and series. 4K Ultra HD Blu-ray shows everything in finer detail than ever before, so you feel like you're seeing the real thing. -David

  Answered 1 year ago by SonyListens

  
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Q: QuestionWill it record

Asked 1 year ago by Bucket.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer no it will not record

  Answered 7 months ago by SteveVerified Purchase

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Q: QuestionDoes this Sony Player play Region B, and Region C Discs? Can it play international releases from different countries as well? I live in the USA.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hello Customer, Thank you for the inquiry! Ultra HD Blu-ray Discs are region-free and can play on devices that supports Ultra HD Blu-ray, regardless of the region where they were purchased. Find yourself at the heart of every movie and series. 4K Ultra HD Blu-ray shows everything in finer detail than ever before, so you feel like you're seeing the real thing. -David

  Answered 1 year ago by SonyListens

  
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Q: QuestionWhen I saw that this only had 3 apps and didn't include apps my previous player had, I should have returned it. I never would have bought it but now I am stuck with it. Will you add that capability?

Asked 1 year ago by wpdillon.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi wpdillon, Thank you for the inquiry! We're sorry to hear what happened. The applications for this Blu-ray player are limited. We recommend updating the software, it can provide fixes to any performance issues that may occur. Find yourself at the heart of every movie and series. 4K Ultra HD Blu-ray shows everything in finer detail than ever before, so you feel like you're seeing the real thing. -David

  Answered 1 year ago by SonyListens

  
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Q: QuestionWill this connect to more then one tv with Blue tooth?

Asked 1 year ago by Steve.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi Steve, Thank you for the inquiry! We highly recommend connecting this Blu-ray player to your TV using wired connection (HDMI). Find yourself at the heart of every movie and series. 4K Ultra HD Blu-ray shows everything in finer detail than ever before, so you feel like you're seeing the real thing. -David

  Answered 1 year ago by SonyListens

  
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Q: Questionare any of these 4k bluray players 3d capable?

Asked 1 year ago by Maverick.

This question was asked about the related product: Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black

• A:Answer Hi Maverick, Thank you for the inquiry! Yes, this Blu-ray player is 3D capable. It supports 3D Output Setting where you can display all content in 2D or to enjoy 4K output using 3D content. Find yourself at the heart of every movie and series. 4K Ultra HD Blu-ray shows everything in finer detail than ever before, so you feel like you're seeing the real thing. -David

  Answered 1 year ago by SonyListens

  
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