“My Sony UBPX700U 2025 model on occasion keeps freezing up when using. Done it a few times while watching a movie then thinking it was a faulty disc. But then it seems to do it now while viewing a different movie. Never had issues with previous 4k player.”
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Hello ASTrazor64, Thank you for considering Sony products! We are truly sorry to hear that your UBPX700U is freezing during your movies. We completely understand how frustrating it is to have your cinematic experience interrupted, especially when you’ve had a seamless experience with your previous 4K player. To get your player back to peak performance, we recommend following the steps below: Perform a Power Reset: Unplug the power cord of the Blu-ray Disc player from the electrical outlet. Wait: Let the player remain without power for one minute. Plug the power cord back into the electrical outlet. Turn on the Blu-ray Disc player and test a disc. Factory Reset: If the freezing persists, a factory reset can resolve deeper configuration issues. We have provided the specific steps for your model here: https://www.sony.com/electronics/support/articles/00089497 We are committed to resolving this issue for you. Should the problem continue, we recommend contacting our dedicated support team for further assistance. You'll find all the necessary contact options and resources at this link: https://www.sony.com/electronics/support Best regards, -Fred
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