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Questions & Answers

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Page Showing 1-20 of 71 questions
  • QuestionDoes this device have wireless connectivity?

    • Answer Yes, this device has Wi-Fi for wireless connectivity.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I play CDs and DVDs with this player?

    • Answer Yes, you can play CD, DVD, and Blu-ray collections with this universal player.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre any cables included with this Blu-ray player?

    • Answer Yes, an AC power cable is included with this Blu-ray player.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat audio formats are compatible with this player?

    • Answer This player supports AAC, PCM audio, and 11.2MHz DSD.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many HDMI outputs does this player have?

    • Answer This player has two HDMI outputs in total.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this player support Dolby Atmos?

    • Answer Yes, this player supports Dolby Atmos for immersive surround sound.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this player upscale content to a higher resolution?

    • Answer Yes, this player upscales content to the highest quality possible.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes it support dolby vision?

    Asked by Lance.

    • Answer Yes, if the disc has that function. The settings do have to be changed for it to properly work, it is not on by default.

      Answered by AaronA

  • QuestionDoes this unit show how far along in a movie you are? I.e. it there a visible counter showing elapsed time? I used to have a Blu-Ray player without one and could never tell how far into the movie I was, and more importantly, how much longer it had to run.

    Asked by Malik.

    • Answer Thank you for contacting Sony, Malik. We are happy to confirm that the UBP-X700/U Blu-ray player does provide a visible counter showing both the elapsed time and the remaining time of the movie! When a disc is playing, you can press the DISPLAY button on your remote control, and the player will bring up an on-screen display (OSD) showing key information. This ensures you always know how far into the movie you are and how much time you have left. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

      Answered by SonyListens

  • QuestionJust bought the Sony UBPX 700U and check what the firmware version was. It came up as M48.R.0006 that is not listed on the Sony site only M43.R.0292 is. I'm told that refurbish units have the M48.R.0006 have this. Not sure what to believe if this refurbis

    Asked by George.

    • Answer I just purchased the x700U and I called Sony customer support regarding the current firmware. I was told that the M48.R.0006 is the most current software version as of June 2025. Customer support also said this current software version does not designate a refurbished item. Hope this helps

      Answered by ArmyVet

  • QuestionWhat's the difference between this and UBPX700/M?

    Asked by UncleCasey.

    • Answer Hi UncleCasey, That is an excellent question! The difference between the UBP-X700U and the UBP-X700/M is simply the date they became available in the market; otherwise, you can expect identical core performance and features from both models. The UBP-X700/M became available on 4/21/2021, and the UBP-X700U is the most recent version, becoming available on 6/16/2025. We hope this answers your question and thanks for considering Sony products! Best regards, Dominick

      Answered by SonyListens

  • QuestionWith only a power and eject button, am I up the creek without a paddle if I lost the remote? It seems my TV does not control this via HDMI. Was it really too hard or prohibitively expensive to slap a play button on the face?

    Asked by Sibble.

    • Answer Hi Sibble, The Sony UBP-X700U Ultra HD Blu-ray Player is officially designed with only Power and Eject buttons on the unit itself, confirming that dedicated playback controls like Play or Pause are not physically on the face of the player. If the remote is lost, full operation of the player, including starting playback and accessing menus, requires the remote control (RMT-VB201U). The only manufacturer-provided alternative control method besides the remote is the BRAVIA Sync (HDMI-CEC) feature, which, when properly set up and connected to a compatible TV, is intended to allow the TV's remote to govern the basic functions and playback controls of the player. Thanks for considering Sony products. Best regards, Eliab

      Answered by SonyListens

  • QuestionCan it play multi zones blue rays and does it come with 220 v

    Asked by RJ.

    • Answer Hi RJ, thanks for asking! The Sony UBP-X700U, as sold by Sony and authorized retailers, does NOT support multizone or region-free playback for standard Blu-ray or DVD discs. It can only play discs that match the region code printed on the back of the player, with the exception of Ultra HD 4K Blu-ray discs, which are universally region-free. For detailed information, please check: https://www.sony.com/electronics/support/articles/00029369 And the players work with: DC IN 12 V DC, 1.25 Thank you for your interest in Sony! Best regards, Gus Sony Social Media Team

      Answered by SonyListens

  • QuestionHi Sony Team, Most kindly asking, when will a firmware be updated, we are patiently awaiting a firmware update! The last one was issued back in 5/2022, so we would greatly appreciate contiued support, please.. Thank you

    Asked by 1701jim.

    • Answer Hello 1701jim, Thank you for considering Sony products. We sincerely apologize for the long interval since the last firmware update for the UBPX700U, which was released in May 2022. We understand your anticipation and appreciate your patience. At this moment, we do not have specific details regarding the timing of future firmware updates. We encourage you to regularly check the official Sony support website, where all new updates and announcements are promptly posted: https://www.sony.com/electronics/support?appid=us-direct-login. Please know that your feedback about the update frequency has been noted and shared with our team to help prioritize ongoing support. Thank you again for your understanding and loyalty. Best regards, -Fred

      Answered by SonyListens

  • QuestionDoes it support HDR ?

    Asked by Marcus.

    • Answer Thank you for contacting Sony, Mark. We are pleased to confirm that this player is designed to deliver a stunning visual experience by supporting HDR10 and Dolby Vision. This ensures that you will get striking highlights, deep blacks, and rich, vibrant colors from compatible 4K Ultra HD Blu-ray discs and 4K streaming services We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd Best regards, Gus, Sony North America Customer Support

      Answered by SonyListens

  • QuestionHello, does this item include a 4k compatible HDMI cord in the box?

    Asked by Zach.

    • Answer Thank you for contacting Sony, Zach. Yes, the UBP-X700/U does include High Speed HDMI Cable (supporting 18 Gbps bandwidth) as a supplied accessory in the box. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd Best regards, Gus, Sony North America Customer Support

      Answered by SonyListens

  • QuestionDoes this player support BD Live?

    Asked by Dale.

    • Answer Hi Dale, Yes, the Sony UBP-X700U 4K Ultra HD Blu-ray player does support BD-Live. It is a Blu-ray Profile 2.0 player, which means it can access the interactive, internet-based bonus content available on compatible Blu-ray Discs when connected to your home network. Thank you for considering Sony! Regards, Dominick

      Answered by SonyListens

  • QuestionHi, Im trying to bring one to China for my parents. They basically use it as a disc player. CDs, DVDs. Is the power cable seperated with the machine itself? Also can I use its playing function with out connecting to network?

    Asked by Shaotong.

    • Answer Hi Shaotong, The UBP-X700 4K Ultra HD Blu-ray Player is supplied with a detachable AC power cord that connects to an external AC adaptor, which then connects to the player's DC IN 12 V jack. For disc playback (CDs and DVDs), network connection is not required to use the core playing functions. However, please be aware that standard U.S. models of this player are typically Region 1 for DVD and Region A for Blu-ray, and discs purchased in Mainland China are usually coded Region 6 for DVD and Region C for Blu-ray. A region code mismatch will prevent disc playback unless the discs are Region Free. Thanks for choosing Sony. Best regards, Eliab

      Answered by SonyListens

  • QuestionWhich regions are preset for Blu-ray and DVD? Region free?

    Asked by ntgriz.

    • Answer Thank you for contacting Sony. The UBP-X700/U is preset to play Blu-ray Discs coded for Region A. Region A includes North America, South America, U.S. Territories, Japan, South Korea, Taiwan, and other areas of Southeast Asia. The player is preset for DVD Region 1, which covers the United States, Canada, and U.S. territories. The UBP-X700/U is NOT region-free for either Blu-ray or DVD playback. It will only play discs that match the region code printed on the back of the unit (Region A for Blu-ray, Region 1 for DVD). Ultra HD Blu-ray Discs are region-free by design, so the UBP-X700/U can play 4K UHD Blu-ray discs from any region. Sony does not manufacture or sell region-free or multi-region Blu-ray/DVD players. Any UBP-X700/U unit advertised as "region-free" has been modified by a third party, and such modifications are not supported or covered by Sony’s warranty. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

      Answered by SonyListens

  • QuestionCan you use blue tooth headphones on this or any other player? I never see this mentioned but thought this technology is everywhere now. Thank you.

    Asked by Mikey.

    • Answer Hello Mikey, Thank you for choosing Sony! We appreciate your question and are happy to assist. The Sony UBPX700U Blu-ray player does not have built-in Bluetooth for audio output to headphones or speakers. The best option is to connect your Bluetooth headphones directly to your TV, as the audio from the UBPX700U is transmitted to the TV via HDMI. This way, you can enjoy wireless audio through your headphones. For more details about the specifications, please visit: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/specifications Best regards, -Fred

      Answered by SonyListens