Questions & Answers

Q: QuestionDo you offer an 8gb device

Asked 9 years ago by Runner262.

• A:Answer In my research, the only 8gb version is on the Sony website directly. They also offer more colors of this device. But I preferred buying from BB because I had that return option if needed since I had no experience with this product and the only YT videos I found were years old. Hope that helps.

  Answered 9 years ago by Kssd71

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Q: QuestionCan I purchase a replacement connector to charge it?

Asked 9 years ago by Alexa.

• A:Answer I would imagine from the Sony website directly. But upon lookin on their site I did not find one. You would have to call them if you needed it replaced. Hope that helps .

  Answered 9 years ago by Kssd71Verified Purchase

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Q: QuestionHow long does the battery last in a continous use?

Asked 9 years ago by Annie.

• A:Answer The headphones have a battery life up to 12 hours.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionCan the ambient noise feature be turned off and on? I would also like to use them on a plane, do they have active noise canceling?

Asked 8 years ago by T.

• A:Answer Yes the ambient noise can be turned on and off. There is a button the left side headphone to do so. To my knowledge they are not noise canceling, but if you use the earbuds that fit accordingly to your ears you really can’t hear anything but your music, which is why they added two microphones for the ambient noise feature.

  Answered 8 years ago by NicolasadventureVerified Purchase

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Q: QuestionCan this product be used in salt water? What is the guarantee?

Asked 9 years ago by junior.

• A:Answer Hi junior, Yes it can. This Walkman can be use with fresh water, tap water, perspiration, pool water and salt water. You may check the full specifications of this Walkman in the link below. https://docs.sony.com/release//Help_4580541111.pdf Thanks, >Joffrey

  Answered 9 years ago by SonyListens

  
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Q: QuestionI've had this product for less than a year and unfortunately it doesn't charge anymore. When I plug it in, the orange light turns on and shortly after that off again. Is there anywhere I can take the walkman to get it fixed or have the battery replaced?

Asked 4 years ago by FrustratedCustomer.

Q: QuestionBoth of my NW-WS414 MP3 players have a message about needed to go to Limewire.com to remove it. I have tried to figure this out, but do not know what to do., Does anyone else have this issue?

Asked 5 years ago by Curious.

Q: QuestionDoes it have ambient awareness mode

Asked 5 years ago by Coolio.

• A:Answer Yes, it has an ambient awareness mode.

  Answered 5 years ago by CommunityAnswer

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Q: Questionis the device able to connect to wifi to be able to pick up iheart radio? what about regular fm radio?

Asked 5 years ago by KD.

• A:Answer No, these are not intended for that type of application. These are a self-contained mp3 player headset. They are not Bluetooth or wifi connected, and they do not have a tuner built in.

  Answered 5 years ago by BadderBuys

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Q: QuestionDoes the Sony software support Linux?

Asked 6 years ago by helotbc.

• A:Answer Hi, helotbc! No. The Music Center for PC (Windows) and the Content Transfer for Mac (Mac) are the only Sony software that can be used with the NW-WS413: https://www.sony.com/electronics/support/digital-music-players-nw-nwz-ws-series/nw-ws413/downloads. -Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionAre there navigation buttons on the Player?

Asked 6 years ago by Adawg.

• A:Answer Hi, Adawg! Yes, you can use the physical buttons to control the unit. You may refer to this link for more information: https://helpguide.sony.net/dmp/nwws410/v1/en/contents/TP0000894027.html ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionI have an IPOD and cannot upload music. And it doesn't "lock" so when I run it jostles and then skips. I am thinking about purchasing this - but HOW DO I LOAD music? I don't want to pay monthly for Spotify.

Asked 6 years ago by Julie.

• A:Answer Hi, Julie! Depending on the operating system that you're using. You can use the Music Center for Windows and Content Transfer for Mac. https://musiccenter.sony.net/en/ https://www.sony.com/electronics/support/digital-music-players-nw-nwz-ws-series/nw-ws413/downloads/00015421 Happy to help, David

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs this compatible with iTunes?

Asked 6 years ago by Fifi.

• A:Answer Hello, Fifi! Yes, it is! You can transfer content directly from iTunes or the Finder to your Walkman by drag-and-drop. I hope it helps! Thank you! - Romeo

  Answered 6 years ago by SonyListens

  
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Q: QuestionHow do you load music

Asked 6 years ago by Glen.

• A:Answer You load music the same way you load any other Mp3 - plug it in to your computer and add (drag) the music to the file.

  Answered 6 years ago by RustyVerified Purchase

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Q: QuestionWill this work for listening to audio books?

Asked 6 years ago by audiobooks.

• A:Answer If the audio books are MP3 files then it should work fine.

  Answered 6 years ago by TexasJoe

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Q: Questioncan i copy music from my mac computer

Asked 6 years ago by toques.

• A:Answer Yes, you should be able to transfer what you had previously copied.

  Answered 6 years ago by PACO

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Q: QuestionIs it possible to change the equalizer settings of the player?

Asked 6 years ago by PetT.

• A:Answer Hi PetT, No. This Walkman does not have an equalizer setting. Check out the help guide if you need more details: https://helpguide.sony.net/dmp/nwws410/v1/en/index.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes the MP3 Player have "shuffle" capability or does it just play songs in the order installed?

Asked 6 years ago by Hollywood.

• A:Answer Yes it does both

  Answered 6 years ago by VJFB

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Q: QuestionIf it's not Bluetooth enabled, how do i download music

Asked 6 years ago by Loretta.

• A:Answer To load music to this item, you connect it to your computer with a USB cable.

  Answered 6 years ago by CommunityAnswer

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