Questions & Answers

Name: Sony - WF 1000X True Wireless In-Ear Noise Cancelling Headphones
Brand: Sony
SKU: 6115441
Price: 199.99 USD
Rating: 3.5 (831 reviews)

Sony - WF 1000X True Wireless In-Ear Noise Cancelling Headphones

Model:: WF1000X/NM1; |
SKU:: 6115441

User rating, 3.5 out of 5 stars with 831 reviews.

Highly rated by customers for:

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Page Showing 41-60 of 84 questions

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QuestionI received my headphones on Saturday and Bluetooth connectivity between ears has been spotty. I often lose audio in the right ear and there are times both ears go out and I hear a ding noise. Is there a way to fix this?
Asked 7 years ago by Jillemmy.
- Answer I have the same problem...i just let them do there thing i guess its the Bluetooth connection
  Answered 7 years ago by Myno
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Questioncan you turn on and off the noise-cancelling feature?
Asked 7 years ago by Dukeassa.
- Answer Yea you can.
  Answered 7 years ago by HSpicer
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QuestionHello. What can I do to use this product if I don't have any computer?
Asked 7 years ago by trashyms.
- Answer You don’t need one
  Answered 7 years ago by HSpicer
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QuestionI lost my charging cord for the head phones. Can I purchase just the charging cord somewhere?
Asked 7 years ago by ChargingCord.
- Answer A Samsung phone charger fits this product.
  Answered 7 years ago by Shanes2337
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QuestionWHEN WATCHING A MOVIE OR YOU TUBE IS THERE A DELAY IN THE VOICES
Asked 7 years ago by MRSIR.
- Answer This is mostly true for all wireless headsets. It helps a little if you turn off/dock the right earpiece. Works better on Android than Apple (because of what encryption Apple uses). I have had multiple Bluetooth headsets, and almost all of them have delays of some sort. Most over the ear headphones work much better.
  Answered 6 years ago by DrSmoov
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QuestionSometime so my right earbud cuts out. Why? And how can I fix it?
Asked 7 years ago by Julia.
- Answer I noticed that too when. I cover the right one with hand I guess the connection between the right and left pair is not very strong
  Answered 7 years ago by JayO
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QuestionWhat do I do when f I lost the left ear piece?
Asked 7 years ago by Laurie.
- Answer Contact Sony support
  Answered 7 years ago by PETTYOFFICER117
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QuestionWhat happens if I lose an ear piece??
Asked 7 years ago by Laurie.
- Answer The other one is still functional but your best bet is to lose the right one.
  Answered 7 years ago by HSpicer
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QuestionMy daughter lost her cable for the wf1000x earbuds. How can I replace the charging cable? Thanks
Asked 7 years ago by Rani.
- Answer Any micro USB should work. If you lost the charging case - you’d be in much worse straits.
  Answered 6 years ago by DrSmoov
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QuestionCan I use this with the iPhone 8s? is there some kind of software upgrade necessary?
Asked 7 years ago by iPhoneuser.
- Answer Nope. Works with my iPhone 8. You just need to download the app.
  Answered 7 years ago by Edster
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QuestionWould the noise cancelling be enough for a snoring sleep partner?
Asked 7 years ago by Anonymous.
- Answer yes but i do not think it is nice to wear them will you sleep.
  Answered 7 years ago by Eric
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QuestionCan I charge my sony WF 1000X earbuds with my Samsung mains usb plug
Asked 7 years ago by Jfpmac.
- Answer They’re must be in the charging case, they cannot be charged separately
  Answered 7 years ago by AFabiano
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QuestionWhere can I buy the charging core if the original one is missing.
Asked 7 years ago by Lew.
- Answer Hi Lew, To further assist you with this, we suggest sending us an email at [email protected]. Please provide the exact model number of your headphones and your concern. Regards, Vincent
  Answered 7 years ago by SonyListens
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Questionare they waterproof
Asked 7 years ago by b.
- Answer I did submerge my in water for a about a minute and they still work. I took off the ear cover and still they worked. So for a short amount of time yes they are.
  Answered 6 years ago by Ebell
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QuestionI just bought these Sony WF 1000X headphones on March 18, less than a month ago. The charging case is not charging. Can you fix this or can I have this replaced? Thanks.
Asked 7 years ago by rstone1920.
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QuestionI bought these to use on an airplane and with my Kindle. There is no work around to use on an Airplane??
Asked 7 years ago by Allison.
- Answer Nope. Airplane mode shuts off BT...which these use.
  Answered 7 years ago by Edster
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QuestionI’ve noticed that when you put the right Bud in your ear it makes a weird tone. If you then touch the right bud it will continue to make tones depending on the length of time you touch it. What’s that all about?
Asked 7 years ago by Creedence.
- Answer Hi Creedence, Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on. To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes! https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab Regards, Zac
  Answered 7 years ago by SonyListens
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QuestionThis is a follow-up to my question, which is not yet answered. I installed the apps Sony Headphones Connect for Sony WF 1000x but why I could not see the display where I can completely control the device (see attached photo).
Asked 7 years ago by Teody.
- Answer Your pic is not clear. The app helped me connect & control them so try reinstalling them.
  Answered 6 years ago by Lifeloving
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Questionhow long after charging last????
Asked 7 years ago by Anonymous.
- Answer 2.5 to 3 hours for me
  Answered 7 years ago by Med2021
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QuestionFitting Supporters can they stay on when the Headphones go into the charger.
Asked 7 years ago by Dave.
- Answer Hi Dave, No, the headset will turn off automatically if it's on upon charging. You may refer to pages 14-15 of the link below for more information: https://docs.sony.com/release//Help_4724045113.pdf ~Ralph
  Answered 7 years ago by SonyListens
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Showing 41-60 of 84 questions

Questions & Answers

Sony - WF 1000X True Wireless In-Ear Noise Cancelling Headphones

Q: QuestionI received my headphones on Saturday and Bluetooth connectivity between ears has been spotty. I often lose audio in the right ear and there are times both ears go out and I hear a ding noise. Is there a way to fix this?

Q: Questioncan you turn on and off the noise-cancelling feature?

Q: QuestionHello. What can I do to use this product if I don't have any computer?

Q: QuestionI lost my charging cord for the head phones. Can I purchase just the charging cord somewhere?

Q: QuestionWHEN WATCHING A MOVIE OR YOU TUBE IS THERE A DELAY IN THE VOICES

Q: QuestionSometime so my right earbud cuts out. Why? And how can I fix it?

Q: QuestionWhat do I do when f I lost the left ear piece?

Q: QuestionWhat happens if I lose an ear piece??

Q: QuestionMy daughter lost her cable for the wf1000x earbuds. How can I replace the charging cable? Thanks

Q: QuestionCan I use this with the iPhone 8s? is there some kind of software upgrade necessary?

Q: QuestionWould the noise cancelling be enough for a snoring sleep partner?

Q: QuestionCan I charge my sony WF 1000X earbuds with my Samsung mains usb plug

Q: QuestionWhere can I buy the charging core if the original one is missing.

Q: Questionare they waterproof

Q: QuestionI just bought these Sony WF 1000X headphones on March 18, less than a month ago. The charging case is not charging. Can you fix this or can I have this replaced? Thanks.

Q: QuestionI bought these to use on an airplane and with my Kindle. There is no work around to use on an Airplane??

Q: QuestionI’ve noticed that when you put the right Bud in your ear it makes a weird tone. If you then touch the right bud it will continue to make tones depending on the length of time you touch it. What’s that all about?

Q: QuestionThis is a follow-up to my question, which is not yet answered. I installed the apps Sony Headphones Connect for Sony WF 1000x but why I could not see the display where I can completely control the device (see attached photo).

Q: Questionhow long after charging last????

Q: QuestionFitting Supporters can they stay on when the Headphones go into the charger.

QuestionI received my headphones on Saturday and Bluetooth connectivity between ears has been spotty. I often lose audio in the right ear and there are times both ears go out and I hear a ding noise. Is there a way to fix this?

Questioncan you turn on and off the noise-cancelling feature?

QuestionHello. What can I do to use this product if I don't have any computer?

QuestionI lost my charging cord for the head phones. Can I purchase just the charging cord somewhere?

QuestionWHEN WATCHING A MOVIE OR YOU TUBE IS THERE A DELAY IN THE VOICES

QuestionSometime so my right earbud cuts out. Why? And how can I fix it?

QuestionWhat do I do when f I lost the left ear piece?

QuestionWhat happens if I lose an ear piece??

QuestionMy daughter lost her cable for the wf1000x earbuds. How can I replace the charging cable? Thanks

QuestionCan I use this with the iPhone 8s? is there some kind of software upgrade necessary?

QuestionWould the noise cancelling be enough for a snoring sleep partner?

QuestionCan I charge my sony WF 1000X earbuds with my Samsung mains usb plug

QuestionWhere can I buy the charging core if the original one is missing.

Questionare they waterproof

QuestionI just bought these Sony WF 1000X headphones on March 18, less than a month ago. The charging case is not charging. Can you fix this or can I have this replaced? Thanks.

QuestionI bought these to use on an airplane and with my Kindle. There is no work around to use on an Airplane??

QuestionI’ve noticed that when you put the right Bud in your ear it makes a weird tone. If you then touch the right bud it will continue to make tones depending on the length of time you touch it. What’s that all about?

QuestionThis is a follow-up to my question, which is not yet answered. I installed the apps Sony Headphones Connect for Sony WF 1000x but why I could not see the display where I can completely control the device (see attached photo).

Questionhow long after charging last????

QuestionFitting Supporters can they stay on when the Headphones go into the charger.