“My charger case wont charge but red and lights are on”
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I'm experiencing the same issue with the left bud and charging case. Unfortunately I've been entirely unable to fix the issue using all of Sony's suggested troubleshooting methods.
Sorry, there was a problem. Please try again later.Hi Boston, Thank you for reaching out to us. We're sorry to hear the issue that you are experiencing with the headphones. Let's try to isolate the issue by following the steps on this link to troubleshoot if WF-1000XM3 earbud headphones will not charge: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229346 May we contact you to help? If so, please email the below information to [email protected]. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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