Questions & Answers

Q: QuestionCan I use these earbuds for general use?

• A:Answer Yes, these earbuds are designed for general use.

Q: QuestionIs there a microphone built into these earbuds?

• A:Answer Yes, these earbuds have a built-in microphone.

Q: QuestionHow long does the battery last with the charging case?

• A:Answer The battery lasts up to 24 hours with the charging case.

Q: QuestionDo these earbuds have active noise cancelling?

• A:Answer Yes, these earbuds feature active noise cancelling.

Q: QuestionAre these wireless earbuds truly wireless?

• A:Answer Yes, these earbuds are truly wireless.

Q: QuestionAre these earbuds sweat and splash-resistant?

• A:Answer Yes, the earbuds have an IPX4 rating and are sweat and splash-resistant.

Q: QuestionDo these earbuds come with a carrying case?

• A:Answer Yes, these earbuds include a carrying case.

Q: QuestionCan I use these earbuds for general use?

• A:Answer Yes, these earbuds are designed for general use.

Q: QuestionAre these earbuds sweat and splash resistant?

• A:Answer Yes, the earbuds have an IPX4 rating and matte finish that repels sweat and splashes.

Q: QuestionDo these earbuds have active noise cancelling?

• A:Answer Yes, these earbuds feature active noise cancelling.

Q: QuestionIs there a microphone built into these earbuds?

• A:Answer Yes, these earbuds have a built-in microphone.

Q: QuestionHow long is the parts warranty for these earbuds?

• A:Answer The parts warranty for these earbuds is one year.

Q: QuestionAre these earbuds able to isolate sound?

• A:Answer Yes, these earbuds have sound isolating feature.

Q: QuestionIs there an available adapter that will allow these to connect to inflight entertainment units on an airplane? If yes, please provide the details so I may order the adapter. Thank you

Asked 1 month ago by DebbiDoo.

• A:Answer Hello DebbiDoo, Thank you for considering Sony products! We appreciate your inquiry about connecting the Sony WF-1000XM6 earbuds to in-flight entertainment systems and are happy to assist you. The WF-1000XM6 earbuds are designed for wireless Bluetooth connectivity and do not include a wired connection option. Sony does not offer an official adapter for this purpose, but you can use a third-party Bluetooth in-flight transmitter or flight adapter. These compact devices plug directly into the airplane’s 3.5mm standard or dual-prong headphone jack and wirelessly beam the audio to your earbuds via Bluetooth, allowing you to enjoy your entertainment hands-free. For more details, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm6/manuals Best regards, -Fred

  Answered 1 month ago by SonyListens

  
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Q: QuestionCan I talk on my cell phone and receive calls when wearing these.

Asked 2 months ago by DPJ.

• A:Answer Yes

  Answered 2 months ago by user482091Verified Purchase

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Q: QuestionIs there any way to find a misplaced earbud or lost case?

Asked 5 days ago by Joe.

• A:Answer Hi Joe, Yes, you can find more details on how it works here: https://www.sony-mea.com/en/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/articles/00348098. Thanks for choosing Sony. Best regards, Eliab

  Answered 5 days ago by SonyListens

  
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Q: QuestionWill this earbuds reduce out side noice while enhancing outside conversation and play music at the same time

Asked 1 week ago by Beto.

• A:Answer Hello Beto, Thank you for considering Sony products! We appreciate your inquiry about whether the WF-1000XM6 earbuds can reduce outside noise while enhancing outside conversation and playing music at the same time, and we are happy to assist you. These earbuds feature Ambient Sound Mode and Quick Attention Mode, which allow you to hear important sounds around you, like conversations or announcements, without removing the earbuds. This means you can enjoy your music while staying aware of your surroundings. To check more details about this feature, please visit: https://helpguide.sony.net/mdr/2985/v1/en/contents/F043_Listening_to_ambient_sound_during_music_playback.html Best regards, -Fred

  Answered 6 days ago by SonyListens

  
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Q: QuestionDo people think its worth upgrading from the xm5 earbuds?

Asked 1 month ago by Rooster.

Q: QuestionBass....I want to hear every level of bass when listening, is it really good on lows?

Asked 2 months ago by Crystal.

• A:Answer In my opinion, the bass on the things hit quite nicely, I listen to a lot of bilateral instrumental songs and also bilateral music, you not only hear three bass but can feel it as well. To answer your question, you will like the bass on these things as well as the all around sound

  Answered 2 weeks ago by RichardSVerified Purchase

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