“When I was setting up, it gave me TWO options as far as 360* vs. regular sound. OPTION 1. 360* costs money! OPTION 2. The music goes back & forth from one ear to another! So odd. Is there a way to have the sound even in BOTH ears?? It’s so distracting!”
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That's called surround sound, its a standard for most headphones and earbuds. Enabling mono-audio should fix this, just either use the sony connect app or do it in the equalizer settings (Spotify has it in their audio settings)
Sorry, there was a problem. Please try again later.Hi Alaska55, Thank you for choosing Sony. 360 Reality Audio requires to sign up to a music service, then connect the Sony | Headphones Connect app to the Sony headphones this will let you enjoy a growing library of 360 Reality Audio tracks, major artists, frontline contents, as well as legendary catalog contents, through our music streaming service partners. For the audio issue, installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones which you can download using the Sony Headphones Connect app. Also, please check if the issue occurs on different sources and music. If the issue still occurs, please try resetting and initializing the WH-1000XM4. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Should you need further assistance, please feel free to contact us for help. Please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards Carl
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