Questions & Answers

Q: QuestionWhy is it not compatible to iPhone 14?

Asked 3 years ago by bestbuy.

• A:Answer Hi Compatibility, thank you for your question. The Bluetooth of the iphone 14 isn’t different from the older models. So, the WH1000XM5s and iphone14 should connect without issue. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Regards, Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionI currently have XM2, I have issues when I used these headphones via bluethooth connecting to a PC to play games and also to speak on Discord simultaneously. I have to use audio splitter cable which has Audio and Mic plugs that goes into PC.

Asked 3 years ago by Suhas.

• A:Answer I have the xM5. Just got 2/3/23. The Sony MIC disables with PCs. At first thought it was a security issue at work with Bluetooth, but then was able to pair my Apple AirPods and my coworkers Bose Q45 and the mics worked in those. Tried to pair the Sony xm5 at home to Dell windows 11 and same problem it uses mic on PC. Played with trying to CONNECT to the hands free head set driver vs Stereo driver and it REFUSES TO CONNECT. Sony forces use of PC mic over the noise canceling mic on the headset when paired with PC. Everyone could hear the other coworkers on their calls making impossible to hear me well. The whole point of getting the Sony XM5. Even my tech guy couldn’t make it go. I do my own mesh networks and am the tech for my Family so if after hours over three days the mic won’t connect - planning return. Went to Costco and picked up the Bose Q45 and it paired and connected in 30’seconds!!!!! OMGosh what a difference. While music was nicer on the Sony the pain on the mic not working on MS Teams and video calls was unacceptable. Bose Q45 blocks the office noise nicely and uses the Bose mics and I don’t have to mess with the drivers trying to force connection like on the Sony. If you’re just getting for music only Sony is nice, but if you plan to use for calls or video calls or PC it’s a nightmare trying to get the mics to work. The pics say it all. Sony Disconnected for headset. Bose Q45 says ready to go for music and voice.

  Answered 3 years ago by ScenicRoute

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Q: QuestionDo the Xm5's have touch control? If not why.

Asked 3 years ago by Hex4.

• A:Answer Yes, they do and they work fairly well. No perfect, but good enough.

  Answered 3 years ago by BestBuyIsANerdTrapVerified Purchase

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Q: QuestionDo these headphones feel comfortable with glasses on for a long period of time?

Asked 2 years ago by Lillypad.

• A:Answer It depends on the type of glasses you have really. I have bulky plastic legs on my glasses and when I wear the headphones on the go, I only notice them slightly (resulting in me having to adjust the size). It's more when you wear them in a still environment that you truly notice, however, this when I usually take off my glasses and my comfortability is magnified tenfold. If you have thinner metal legs on your glasses you should be fine. I will probably remedy my bulky plastic legs by getting some much needed thinner glasses. Good luck on your search for some comfortable headphones and if you are still unsure you could consider getting some BOSE headphones, although, they will cost about $300+ more. Happy hunting.

  Answered 2 years ago by BulkyGlasses101

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Q: QuestionAre this headphones heavy ? I need light weight headphones

Asked 2 years ago by San.

• A:Answer These are much lighter than other comparable Noise Cancelling headphones especially in the price range. Maybe the Beats are lighter but these have a far less fatiguing weight after several hours of use than the previous Sony model they replaced.

  Answered 2 years ago by LAFEY

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Q: QuestionIs their any way of getting around purchasing membership for the surround sound? I am not a fan about having a hidden subscription service that I was unaware of before I purchased the headset.

Asked 2 years ago by WillieK.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer Hi wking, There is no mandatory subscription for the 360 Spatial Audio software, but you would need to use a music service that supports that format. Those music subscriptions do have a monthly cost. Unfortunately, that isn’t something under our control. We take all user input seriously and will make sure your comments reach the appropriate person. Regards, Vincent

  Answered 2 years ago by SonyListens

  
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Q: Questionare these headphones over the ear (the ear is fully covered and inside the headphone) or are they on top of the ear

Asked 2 years ago by John13th.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer They fit entirely over the ear.

  Answered 2 years ago by JacobM

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Q: QuestionWhat's the bass settings like? Compared to Skullcandy Crusher ANC, I'm debating switching to these.

Asked 2 years ago by Azul.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Azul, Thank you for your inquiry! Although we cannot compare the two different brands, what we can tell you is that the WH-1000XM5 headphones delivers excellent bass! A new 30mm precision-engineered driver unit featuring a soft TPU (Thermoplastic Polyurethane) edge enhances noise canceling, especially in low frequency ranges, helping you enjoy your music precisely without ambient noise. The carbon fiber composite material is light weight and the high rigidity dome improves sound clarity, especially in high frequency ranges. Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes it come with a case

Asked 3 years ago by Sammy.

• A:Answer Yes. Very nice, sturdy case with a dedicated compartment for charging cable.

  Answered 3 years ago by MelissaVerified Purchase

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Q: QuestionDoes the silver color get "dirty" more easily than the black? Like does it show a lot? Also, how comfortable are the xm5s when lifting weights/ working out in general?

Asked 3 years ago by Silverorblackandliftingweights.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer The silver are actually less prone to fingerprint smudge marks than the black ones were. If you’re going to be sweating in these just know that it is a vegan leatherette on the ear phones. If you’re not gonna be sweating a lot though, like you would be doing cardio, then I think these could be a good option for you. The noise cancellation is phenomenal and the sound can really power you through a work out. I remember the

  Answered 3 years ago by RoboVerified Purchase

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Q: QuestionCan someone upload a picture that Headphones in the head please? I would like to see how bulky is it. Thank you!

Asked 3 years ago by Ali11.

• A:Answer Hi Eroglu, thank you for your inquiry. We recommend checking our website https://electronics.sony.com/audio/headphones/all-headphones/p/wh1000xm5-b to check the photo of our XM5. Please visit your local retailer to check the XM5 personally and try them. Regards, Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionIf I want to completely override the Ambient Sound, regardless of what I am doing, and just have NC...can I just have NC with no ambient sound coming in? I guess I want to determine if noise comes in or not. Thanks.

Asked 3 years ago by Edward.

• A:Answer Thank you for your question, Edward. Yes, you can just have noise canceling function. There is a physical button on the WH1000XM5 labelled NC/AMB. Tapping this button will switch from noise canceling to ambient sound mode. In the factory settings, each time the NC/AMB button is pressed, the function switches as follows. • Noise canceling function: ON (You will hear a notification sound.) • Ambient Sound Mode: ON (You will hear a notification sound.) You can also select one of the following on the Sony | Headphones Connect app to set how you want the functions to change when you press the NC/AMB button. — Noise canceling function: ON → Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF — Noise canceling function: ON → Ambient Sound Mode: ON — Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF — Noise canceling function: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF ​ Hope this helps. Regards, Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionAre the noise cancelling headphones also able to play movies and music? You can tell I’m kind of a tech amateur!

Asked 3 years ago by Katie.

• A:Answer They sure can Katie! Really good headphones they are. Really nice quality in terms of sound, comfort and new technology. Hope u get your hands on one while stocks last, I was lucky to pick up the last one in the store a couple days back. Ps. I dont work for Sony lol

  Answered 3 years ago by Zam121Verified Purchase

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Q: QuestionCan I change the headphone cushion

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer Hello there, Thank you for considering Sony products! We appreciate your inquiry regarding the replacement of the cushions on the WH-1000XM5 headphones and are pleased to assist you. Yes, the earpads on the WH-1000XM5 are replaceable to help maintain comfort and sound quality over time. For comprehensive, step-by-step instructions on how to safely remove the existing earpads and install new ones, please refer to our official support guide here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282460. Additionally, genuine replacement earpads can be conveniently purchased through authorized distributors such as Encompass, available at this link: https://encompass.com/model/SONWH1000XM5%7CL. Using authentic parts ensures optimal fit and performance of your headphones. Should you require further assistance or have additional questions, please do not hesitate to contact us. Best regards, -Fred

  Answered 2 weeks ago by SonyListens

  
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Q: QuestionCan I use them with my laptop?

Asked 3 weeks ago by Queenie10.

• A:Answer Hi Queenie10! Thanks for sending your question. Yes, you can use the Sony WH-1000XM5 headphones with a laptop via Bluetooth or the included 3.5mm cable, with full support for both Windows and macOS. If you'd like to learn more about this product, please visit the link and click on 'Help Guide' for additional information. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/manuals Thanks for considering Sony products! Best regards, Estefany

  Answered 3 weeks ago by SonyListens

  
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Q: QuestionIs this a refurbished product?

Asked 4 months ago by Blob.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer No, it is not a refurbished product. Depending on store location and availability though. You may have either the option to buy the product Brand New, or As Is Open-Box for a discounted price.

  Answered 3 months ago by JavierC

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Q: QuestionWill these work with a sony tv and is everything included for easy connection with it?

Asked 5 months ago by Ro.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer If you can use other bluetooth headphones with the tv, these will work just fine. Otherwise they will not work, they are intended for iPhone.

  Answered 3 months ago by N8232

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Q: QuestionWill these work while wearing hearing aids?

Asked 5 months ago by Hearing.

• A:Answer If your hearing aids are in-ear monitors, these headphones should work perfectly. They fit over your entire ear. However sound quality might be diminished having to go through your hearing aids.

  Answered 3 months ago by N8232

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Q: Questioncan i get one that is not Bluetooth? at my school Bluetooth is band so i need good headphones with wire. also if so would it be more or less?

Asked 7 months ago by ihaveaquestion.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer The headphones come with a cable that you can connect to your device without needing bluetooth. You can buy these and still use them with this wire that they provide when you buy them.

  Answered 7 months ago by JohannA

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