“Im having mic issues, the mic does work when making phone calls on my iPhone. Is anyone getting this as well? I tried the trouble shooting I found online through Sony, and it still didn't work. it says that my unit maybe malfunctioning.”
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Hi jocson, We are sorry to hear what happen with your headphones. To isolate the issue, please reset the headphones to factory default settings. Here's the link on how to. https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html?search=reset If resetting doesn't work, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Happy to help, David
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