Headset won't charge null

Hi there, We're sorry to hear what happened. If charging cannot be done on the headphones, please try some of these steps below to resolved the issue: Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com: Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris

“Headset won't charge”

Asked by Anonymous 4 years ago

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Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black-Angle_Standard

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Hi there, We're sorry to hear what happened. If charging cannot be done on the headphones, please try some of these steps below to resolved the issue: Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html May we also contact you to help? If so, please email the below information to [email protected]: Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
Answered by SonyListens 4 years ago
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