“My son loves these headphones for studying, but they just stopped working (won't charge) and we have only had them for 8 months. Can you give me information on who/where to contact to get a replacement since it's within the warranty period? Thank you!”
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Sure go watch this video on how to claim the warranty https://youtu.be/fYpus4D-H9E
Sorry, there was a problem. Please try again later.Hi Amy, Thank you for reaching out to us and we're sorry to hear what happened on the headphones. May we know if you've performed any troubleshooting steps that may fix the problem? You may try some steps on this link if charging cannot be done on the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752805.html May we contact you to help? If so, please email the below information to [email protected]: Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris
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