Questions & Answers

Q: QuestionWhen fully charged how ling do they last? What's the battery life?

Asked 2 years ago by Sonshyne.

• A:Answer My guess is about 40-50 hours. I wear them while I work all day and they only die about 40%.

  Answered 2 years ago by RdyPlyr1Verified Purchase

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Q: QuestionCan this be used on the iPad pro?

Asked 2 years ago by AKrose.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Yes, I use these on there all the time and use the headphones app recommended!

  Answered 2 years ago by Pastel

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Q: QuestionCan I return this product if it doesn't work?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Hi, thank you for your question. We recommend contacting the store/dealer with regards to their return policy. As to Sony, the WHCH720N comes with a year manyfacturer's warranty. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Hope this helps. Erin

  Answered 2 years ago by SonyListens

  
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Q: Questionhow can I use it with MacBook?

Asked 2 years ago by ana.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Hi ana, thank you for reaching out. To use these headphones with your MacBook, please ensure to have it paired. Pairing: Enter pairing mode on this headset. Wake the computer up if the computer is in standby (sleep) or hibernation mode. Pair the headset using the computer. Please check the Help Guide for more details. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Regards, Erin

  Answered 2 years ago by SonyListens

  
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Q: Questionwith the sony whch720n headphone cable can you supply a converter so i can plug to recharge with a regular 2 pronged outlet rather than the computer?

Asked 2 years ago by ibndi.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Hi ibndi, Thank you for your inquiry! When charging the WHCH720N to an AC outlet, you need to use the supplied USB Type-C cable and a commercially available USB AC adaptor(not supplied) capable of supplying an output current of 0.5 A (500 mA) or more. When connecting the headphones to a computer, use only the supplied USB Type-C cable, and make sure to connect them directly. Charging will not be properly completed when the headphones is connected through a USB hub. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris

  Answered 2 years ago by SonyListens

  
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Q: QuestionIs the Sony WH-CH720N compatible with an IPhone 13 and IPad Pro?

Asked 2 years ago by Anonymous.

• A:Answer it worked with my iphone 14. not sure for ipad

  Answered 2 years ago by Daniela

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Q: QuestionCan others hear the tv when headphones are in use?

Asked 2 years ago by Okie2.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer No, sound stays inside the headphones

  Answered 2 years ago by user866229

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Q: QuestionIs there a recommended quarter inch adapter that would allow these headphones to fit into most audio interfaces?

Asked 2 years ago by Pablo.

• A:Answer Thanks for your question, Pablo, unfortunately, we can’t recommend other companies’ products. We can only speak to our products. If you search on Best Buy’s website for a headphone adapter, I’m sure you will be able to find a product for your needs. Hope this helps. Erin With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music.

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan you turn off the noise cancelling function?

Asked 2 years ago by Cathy.

• A:Answer Hi Cathy, thanks for your question. Yes, you can turn the noise canceling function. Press the NC/AMB (noise canceling/Ambient Sound Mode) button to change the settings of the noise canceling function. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button. Noise canceling function: ON Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF Noise canceling function: ON Ambient Sound Mode: ON Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF Noise canceling function: ON Noise canceling function: OFF/Ambient Sound Mode: OFF With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 takes Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Hope this helps. Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionWill noise cancelling work with aux port in use?

Asked 2 years ago by Question.

• A:Answer Hi Question, Great news! Noise canceling works with aux port. If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 takes Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Hope this helps. Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes the type c USB cord come with the adapter.?

Asked 2 years ago by MrsTorres.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Hi MrsTorres, Thank you for the question! The WHCH720N comes with a USB Type-C cable but you will have to purchase a separate USB AC adaptor (commercially available) capable of supplying an output current of 0.5 A (500 mA) or more, if you want to charge the headset via an AC outlet. This headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris

  Answered 2 years ago by SonyListens

  
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Q: QuestionHow does the Sony WHCH720N wireless headset compare with the WHCH700 that is no longer available?

Asked 2 years ago by Barclay.

• A:Answer I own both. The 720N is lighter, better sound, longer blue tooth range from my source and battery last longer.

  Answered 2 years ago by AlliefromLG

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Q: QuestionI have a small head. I was wondering if these headphones would fit & not slide forwards or backwards when I’m working out or anything like that. I have Sony WH-1000XM4’s & they’re a little too big for my head & they slide around a little when working out.

Asked 3 years ago by Katie.

• A:Answer I consider myself to have a small head to and I've had no issue using them while I go on runs

  Answered 2 years ago by Emma

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Q: QuestionHow does one control sound volume on these headphones? Are there physical buttons?

Asked 3 years ago by La.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Yes, there are physical buttons on the right hand side

  Answered 2 years ago by EmmaVerified Purchase

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Q: QuestionCan these headphones plug in to an airplane adapter to watch a movie on a flight?

Asked 3 years ago by david.

• A:Answer it does come with headphone adapters you should be able to yeah

  Answered 3 years ago by Anonymous

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Q: QuestionSomeone answered yes for Apple because it uses Bluetooth but can it be used w/ Siri ? Thanks

Asked 3 years ago by XrtValencia.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer I have not tried it with Siri but it works with Alexa.

  Answered 2 years ago by MlawVerified Purchase

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Q: Questionthe ch710n had lots of complaints on the plastic used and how it cracked and broke after a short time does the ch720n correct these issues ch720n

Asked 3 years ago by den.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Yes, with some time of these headphones, they feel more sturdy and the earcups and headband have more plushness to them and with stretch it, it feels durable.

  Answered 2 years ago by MelvinVerified Purchase

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Q: QuestionDoes this product work with Apple ? Don’t see any mention of it

Asked 3 years ago by Rchrd.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer Yes. It uses bluetooth

  Answered 3 years ago by Anonymous

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Q: QuestionAre these on ear of over ear?

Asked 11 months ago by Mike.

• A:Answer YES

  Answered 9 months ago by WandaBVerified Purchase

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