Questions & Answers

Q: QuestionDoes this work plugged into a Roku 65” Smart TV for Streaming?

Asked 1 year ago by Eric.

• A:Answer Download the Roku app and connect the sound output to your headphones and you will be able to listen through the headphones instead of the tv speakers

  Answered 1 year ago by BartenderVerified Purchase

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Q: QuestionWill these headphones automatically shut off if not in use for a certain period of time? I use a sleep timer on my audiobook, and fall asleep with my headphones on. Need them to disconnect from my phone automatically after im asleep.

Asked 1 year ago by Momo.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer Hey Momo, that's an interesting question! Basically, yes! You can set the automatic power off to the time you prefer, and it should be working fine! For detailed information, you might check: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html?search=auto%20power%20off https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html Thanks for considering Sony! Gus

  Answered 1 year ago by SonyListens

  
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Q: QuestionHI1 IM JERRY. I'm 85 with limited patience and I CAN'T SEEM TO GET MY HADPHONES TO WORK. WHAT CAN YOOU DO TO HELP ME?

Asked 1 year ago by Anonymous.

• A:Answer Set up your "sending" device (TV or phone) to recognize bluetooth first. Then just turn on the headphones. You'll hear them start up. Your sending device should now see your headphones which you can then accept/choose and everything should work.

  Answered 11 months ago by UncleMike

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Q: QuestionI have some Sony WHCH710N/B wireless headphones that connect wirelessly with my Samsung 950QC TV. The earpads are falling apart! Will the Sony WHCH720N work with my TV in the same way as my current headphones?

Asked 1 year ago by ToshibaSamsung.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer Hi Hmid, thanks for your question regarding the WHCH720N headphones! We are sorry to hear that the earpads of your old ones are falling part, this is a good moment to go for the upgrade. These new headphones will definitely be able to connect wirelessly to the TV as your current ones do, all you need to do is going into the TV settings and pair the new ones via Bluetooth, and they will be ready to go! Thanks for choosing Sony, regards, -Dominick

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan I use this to watch tv while still having the tv sound on for others?

Asked 1 year ago by davidk.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer Hey Davidk, thanks for your question! About the connections, it will depend on your TV, the WHCH720N can be connected to your TV and if your TV can output the audio from Bluetooth and TV speakers at the same time, yes, it must work fine. We hope this helps with your question, thanks for considering Sony! Gus

  Answered 1 year ago by SonyListens

  
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Q: QuestionThis is my third set of Sony Wireless Headphones and I have always been pleased with them. However, after about a year with this one I have noticed a very loud tapping sound which goes on and off at different times. Is there something I can do to fix it?

Asked 1 year ago by Joe.

Q: QuestionWould these work to block out another person's snoring?

Asked 1 year ago by Libby.

• A:Answer Yes

  Answered 1 year ago by DeantaA

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Q: QuestionCan these read android text messages to me?

Asked 1 year ago by Pua6.

• A:Answer Yes

  Answered 1 year ago by DeantaA

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Q: QuestionWhy will they only pair with either my iPhone or iPad? Not both?

Asked 1 year ago by Jeff.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer No

  Answered 1 year ago by Will

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Q: QuestionCan these headphones be paired with an iPad that is NOT on a wireless plan? That’s my primary device I want to use the headphones with

Asked 1 year ago by GaDan.

• A:Answer Yes

  Answered 1 year ago by RobC

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Q: QuestionCan I answer my iPhone with it or can I talk through them to who calling me?

Asked 1 year ago by Me.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer Yes, you can answer calls on your iPhone using the Sony WH-CH720N headphones. When you receive a call, you can press the multifunction button on the headphones to answer it. You can also talk through the built-in microphone on the headphones to speak with the person calling you. The sound quality for both listening and speaking during calls is clear, and you can use the headphones just like a regular Bluetooth headset for hands-free conversations.

  Answered 1 year ago by Joybiswas

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Q: QuestionI know the headphones are wireless. Can they be attached via a cord if needed (i.e. if the battery runs out)?

Asked 1 year ago by Wireless.

• A:Answer They cannnn. They come with a aux cord anyway.

  Answered 1 year ago by Selena

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Q: QuestionI am unable to connect my new sony-whch720n-wireless-noise-canceling-headphones to my Samsung TV. It does show that it has paired, and will connect of 1 second, but stops.

Asked 1 year ago by G.

• A:Answer Its connect to anther device.

  Answered 1 year ago by WillVerified Purchase

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Q: QuestionHi I am looking for dead phones for my Bravia Flat Screen TV

Asked 1 year ago by JerryA.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer It seems like you may be looking for headphones (possibly "dead" meaning non-functional ones) to connect to your Bravia Flat Screen TV. If you're looking for wireless headphones to pair with your Sony Bravia TV, here are a few options: 1. Bluetooth Headphones If your Sony Bravia TV has Bluetooth functionality, you can pair Bluetooth headphones like the Sony WH-CH720N directly with the TV for wireless audio. 2. Wired Headphones If your TV doesn't support Bluetooth or you prefer wired headphones, you can use the 3.5mm audio output (if available on your TV) to connect wired headphones. For this, you’ll need an adapter or a headphone with a 3.5mm jack. 3. Using a Bluetooth Transmitter If your Bravia TV doesn’t have Bluetooth support, you can connect a Bluetooth audio transmitter to the TV’s audio-out port (like the headphone jack or optical audio out), which will then transmit the audio to any Bluetooth headphones you use. Let me know if you need more details on setting these up!

  Answered 1 year ago by Joybiswas

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Q: QuestionHow can you connect with usb port on airplanes

Asked 1 year ago by Jcd.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer The phones come with a wire that you plug into the phone and into the audio jack on the plane. Don't know that you can connect to USB.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCannot get this to pair/connect with my Samsung TV. I have Sony earbuds and they work great, but when I try to pair/connect these headphones to my Samsung TV, they will connect, then disconnect. I am fully charged and 1 foot away from the TV. Any ideas.

Asked 1 year ago by JimmyMac.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer Hi JimmyMac, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue paring your new headphones with your Samsung TV. Please make sure your WH-CH720N headphones are not connected to any other device. If they are, disconnect them from that device before trying to pair with your TV. Please follow this link to isolate the issue: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan this headphone be used on airplanes? I understand it'd have to be wired to do so. I bought ch520 thinking it can be used on flights but was wrong.

Asked 1 year ago by traveller.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer Yes

  Answered 1 year ago by Will

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Q: QuestionDo these come with a case?

Asked 1 year ago by Mariaq81.

• A:Answer No, the Sony WH-CH720N headphones do not come with a carrying case in the box.

  Answered 1 year ago by JoybiswasVerified Purchase

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Q: QuestionCan you forward songs from the ear phone?

Asked 1 year ago by Terrysonyphones.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

• A:Answer Hi Terrysonyphones, Thank you for the question. To be able to listed to music, the WHCH720N has to be paired to a source device like mobile phone, laptop, or TV. For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Regards, -Craig

  Answered 1 year ago by SonyListens

  
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