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Hi Farmer, I understand you're having an audio issue when playing Amazon Prime movies. Please make sure that headphones are properly connected to the audio device https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00024939. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
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