“We also have a lot of static in the headphones. I tried cleaning everything but nothing helps. I think the output wire from the tv to the base might have been pinched. Is there a way to replace that cord? Not sure what else to do except but another.”
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Hi, Mark! We regret to hear about what happened. Please refer to this link for troubleshooting steps to help isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00026035 ~Ralph
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