Questions & Answers

Q: QuestionWhere can I purchase a rechargeable battery for these headphones?

Asked 4 years ago by Anonymous.

• A:Answer I couldn't find locally but several places come up to order from if you search online. Use the number from the existing battery.

  Answered 4 years ago by JustjVerified Purchase

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Q: QuestionDoes this come with all the necessary cables and batteries for charging?

Asked 4 years ago by 15159.

• A:Answer No additional battery or cords needed. Everything is on the box. I love mine

  Answered 4 years ago by BozManVerified Purchase

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Q: QuestionMy LG Smart T.V. Audio is routed through a receiver. So, do I connect the Headphone transmitter to the Receiver or the T.V.?

Asked 4 years ago by Rick.

• A:Answer I connected mine to the receiver.

  Answered 4 years ago by DowserVerified Purchase

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Q: QuestionCan more than one set of headphones operate at the same time from a single tv?

Asked 4 years ago by fyrdwg.

Q: QuestionI cannot figure out where to put the battery in the headphones

Asked 4 years ago by Andy.

• A:Answer Pull down on outside of Headphone case that has the on/off button.

  Answered 4 years ago by EtherealCloudVerified Purchase

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Q: QuestionDo I need a smart TV to use these headphones

Asked 4 years ago by minnie.

• A:Answer No. You just need a head phone jack hole like the one on your lap top.

  Answered 4 years ago by EtherealCloudVerified Purchase

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Q: QuestionCan you turn the volume loud if you can’t hear good And is the loud very loud

Asked 4 years ago by Jayne.

• A:Answer Yes and yes. My hearing is bad and these have more than enough volume for me.

  Answered 4 years ago by JustjVerified Purchase

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Q: QuestionMy headphone broke. Can you replace only the headphone? My charger is OK?

Asked 4 years ago by Boboo.

• A:Answer I had the same thing happen to me and I replaced the whole headphone set so I have a spare charger.

  Answered 4 years ago by KenbrewfanVerified Purchase

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Q: QuestionMy tv is a Samsumg is this compatible ???

Asked 4 years ago by Dani.

• A:Answer I believe they are. I returned them because the reception was poor. I ended up buying a Bluetooth transmitter and using some existing headphones I already had.

  Answered 4 years ago by BestBuyCustomerVerified Purchase

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Q: QuestionThe device only works when using the headphone jack. I tried using the audio output jacks on two differnet tvs and it won't work. Green light keeps flashing indicating an issue. I need to connect to the audio so that others can hear the tv.

Asked 4 years ago by 4077.

• A:Answer I have my earphones connected to AUDIO OUT jacks and they work fine. TV and earphone volumes work independently. Should work for you if properly connected.

  Answered 4 years ago by earphonesVerified Purchase

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Q: QuestionDoes this product come equipped with the AC/DC outlet connector cord?

Asked 4 years ago by Anonymous.

• A:Answer Yes it does.

  Answered 4 years ago by JustjVerified Purchase

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Q: Questionis there volume control on these headphones?

Asked 4 years ago by Sunny.

• A:Answer Yes. There is volume control on these headphones.

  Answered 4 years ago by ButterscotchVerified Purchase

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Q: QuestionCan I use one set of phones for both my living room and bedroom TVs? Neither is on cable. I don't think the living room Samsung bought six years ago is smart.

Asked 4 years ago by Libby.

• A:Answer Both tvs have to be smart.My great room tv is a visio bought in 2019 and my she shed is a 2018 visio and the rf headphones work perfectly. My bedroom TV is a 2019 LG TV and it does not work with rf headphones.

  Answered 4 years ago by Cat1Verified Purchase

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Q: QuestionWhy would my headphones stop working for no apparent reason??

Asked 4 years ago by Juju.

Q: QuestionI have 2 cases with Sony generated today (11/15/2020), forwarded Sony copies of receipts for both units. Both units less than 1 month old. Red LED (charging) remains on all the time for both..any clues as I await a response?

Asked 4 years ago by JAYKAY.

Q: QuestionCan it connect to an ipad, and if it does, how?

Asked 4 years ago by bill.

Q: QuestionThe headset is described to have 3 radio frequency transmission channels, my question is what is the purpose of the rf channels ie. Is it for the purpose of the sound from the TV getting to the headset or more like radio communications

Asked 4 years ago by Tommyboy.

Q: QuestionWhat is the maximum distance from tv so these will work?

Asked 4 years ago by cxxx.

Q: QuestionWill a male-female cable work with these headphones?

Asked 4 years ago by Frederico.