Questions & Answers

Q: QuestionJust bought mine. Still red after 24 hours of charging. Is this normal ?

Asked 5 years ago by Lynn.

Q: QuestionCan I use 1 set of headphones between 2 different RF Transmitters in 2 different rooms of my home?

Asked 5 years ago by Miguelicious360.

• A:Answer I don’t have a good answer for that. It might work. They probably work off of the same frequency.

  Answered 5 years ago by DowserVerified Purchase

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Q: QuestionI set up the headphones but I can't hear anything but I can hear static and voices from someone tv in the neighbor. I've owned this type of Sony for years and have never had issues. What can I do?

Asked 5 years ago by Fred.

Q: QuestionWhere can I purchase a rechargeable battery for these headphones?

Asked 5 years ago by Anonymous.

• A:Answer I couldn't find locally but several places come up to order from if you search online. Use the number from the existing battery.

  Answered 5 years ago by JustjVerified Purchase

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Q: QuestionDoes this come with all the necessary cables and batteries for charging?

Asked 5 years ago by 15159.

• A:Answer No additional battery or cords needed. Everything is on the box. I love mine

  Answered 5 years ago by BozManVerified Purchase

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Q: QuestionMy LG Smart T.V. Audio is routed through a receiver. So, do I connect the Headphone transmitter to the Receiver or the T.V.?

Asked 5 years ago by Rick.

• A:Answer I connected mine to the receiver.

  Answered 5 years ago by DowserVerified Purchase

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Q: QuestionCan more than one set of headphones operate at the same time from a single tv?

Asked 5 years ago by fyrdwg.

Q: QuestionI cannot figure out where to put the battery in the headphones

Asked 5 years ago by Andy.

• A:Answer Pull down on outside of Headphone case that has the on/off button.

  Answered 5 years ago by EtherealCloudVerified Purchase

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Q: QuestionDo I need a smart TV to use these headphones

Asked 5 years ago by minnie.

• A:Answer No. You just need a head phone jack hole like the one on your lap top.

  Answered 5 years ago by EtherealCloudVerified Purchase

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Q: QuestionCan you turn the volume loud if you can’t hear good And is the loud very loud

Asked 5 years ago by Jayne.

• A:Answer Yes and yes. My hearing is bad and these have more than enough volume for me.

  Answered 5 years ago by JustjVerified Purchase

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Q: QuestionMy headphone broke. Can you replace only the headphone? My charger is OK?

Asked 5 years ago by Boboo.

• A:Answer I had the same thing happen to me and I replaced the whole headphone set so I have a spare charger.

  Answered 5 years ago by KenbrewfanVerified Purchase

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Q: QuestionMy tv is a Samsumg is this compatible ???

Asked 5 years ago by Dani.

• A:Answer I believe they are. I returned them because the reception was poor. I ended up buying a Bluetooth transmitter and using some existing headphones I already had.

  Answered 5 years ago by BestBuyCustomerVerified Purchase

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Q: QuestionThe device only works when using the headphone jack. I tried using the audio output jacks on two differnet tvs and it won't work. Green light keeps flashing indicating an issue. I need to connect to the audio so that others can hear the tv.

Asked 5 years ago by 4077.

• A:Answer I have my earphones connected to AUDIO OUT jacks and they work fine. TV and earphone volumes work independently. Should work for you if properly connected.

  Answered 5 years ago by earphonesVerified Purchase

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Q: QuestionDoes this product come equipped with the AC/DC outlet connector cord?

Asked 5 years ago by Anonymous.

• A:Answer Yes it does.

  Answered 5 years ago by JustjVerified Purchase

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Q: Questionis there volume control on these headphones?

Asked 5 years ago by Sunny.

• A:Answer Yes. There is volume control on these headphones.

  Answered 5 years ago by ButterscotchVerified Purchase

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Q: QuestionCan I use one set of phones for both my living room and bedroom TVs? Neither is on cable. I don't think the living room Samsung bought six years ago is smart.

Asked 5 years ago by Libby.

• A:Answer Both tvs have to be smart.My great room tv is a visio bought in 2019 and my she shed is a 2018 visio and the rf headphones work perfectly. My bedroom TV is a 2019 LG TV and it does not work with rf headphones.

  Answered 5 years ago by Cat1Verified Purchase

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Q: QuestionWhy would my headphones stop working for no apparent reason??

Asked 5 years ago by Juju.

Q: QuestionI have 2 cases with Sony generated today (11/15/2020), forwarded Sony copies of receipts for both units. Both units less than 1 month old. Red LED (charging) remains on all the time for both..any clues as I await a response?

Asked 5 years ago by JAYKAY.

Q: QuestionCan it connect to an ipad, and if it does, how?

Asked 5 years ago by bill.