Questions & Answers

Q: QuestionCan I get a copy of the owners manual WHRF400\? My headphones did not come with one. They were a demonstration set.

Asked 5 years ago by Eleanor123.

• A:Answer Hi Eleanor123, You may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/manuals ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan I get a splitter for the audio output on my Samsung TV so I can connect both my WHRF400 RF wireless headphones and my surround sound sysem at the same time?

Asked 5 years ago by Eleanor123.

Q: QuestionCan I put the charger receiver under the tv in a closed cabinet and still use the headphones?

Asked 5 years ago by Jan.

• A:Answer Yes. The headset will still work with receiver in closed wooden cabinet

  Answered 5 years ago by PaulVerified Purchase

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Q: Questionmy current headphone will give me sound while connected via the dvr. but if I were to try to watch Netflix I cannot get the Netflix sound thru the head phone. Will this headphone give me sound from both sources as needed?

Asked 5 years ago by lw.

• A:Answer @lw, you may need to connect the transmitter of the headphones to your TV directly instead of the DVR. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: ~Earl

  Answered 5 years ago by SonyListens

  
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Q: QuestionWe just bought these headphones and are unable to get them hooked up to our Samsung smart TV watched videos and still are unable to get them synced what are we missing

Asked 5 years ago by Tom.

• A:Answer Digital Audio Out, using the left and right splitter which is red and white

  Answered 5 years ago by PrincetonVerified Purchase

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Q: QuestionHow long is the rechargeable battery expected to last? Mine lasted one month and no longer will recharge. Why such an expensive replacement part?

Asked 5 years ago by HT.

• A:Answer Over the counter aaa rechargeable batteries should fit and recharge fine. A couple times mine were dead because I didn't I get them charged. I just used regular aaa batteries for the night but did not try to recharge them.

  Answered 5 years ago by fixitVerified Purchase

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Q: QuestionI can't get these earphones to work on my LG 65" I have tried everything, please help

Asked 5 years ago by raiderlaf.

• A:Answer Hi RAIDERLAF, I understand that your WHRF400 is having issues with your LG TV. Please try following the steps on the link below: https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00024939 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Earl Sony Social Support

  Answered 5 years ago by SonyListens

  
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Q: QuestionI have an Xfinity XG1-A cable box with audio out jacks. Can I connect the headphone stand to that rather than to the TV?

Asked 5 years ago by LarryCO.

• A:Answer Yes it will work.

  Answered 5 years ago by SammyVerified Purchase

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Q: QuestionWe have the headphones connected correctly but still can’t get sound from them. What’s wrong and how do you get sound?

Asked 5 years ago by Hollie.

• A:Answer I had the same problem. Turned out that they were defective. Returned/replaced. No problem,.

  Answered 5 years ago by Yardley

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Q: QuestionCan you put in regular batteries in if you forgot to charge it. What I mean is you forgot to charge the headset and you want to watch tv but don’t want to wait so can you temporarily replace the batteries being it has that case the batteries sit in.

Asked 5 years ago by Bigd159.

Q: Questioncan you set up more then one set of headphones to work at the same time

Asked 5 years ago by Older.

• A:Answer I haven’t tried multiple headphones, therefore, I don’t really know. Sorry.

  Answered 5 years ago by Kitten1Verified Purchase

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Q: QuestionHow do I pair the iPhone to the headphones?

Asked 5 years ago by Twice135.

• A:Answer Hi, Twice135! The unit doesn't use Bluetooth and requires a headphone jack for connection. You may want to consider our current line of Bluetooth headphones: https://www.sony.com/electronics/headphones/t/headband-headphones?features=bluetooth ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: Questioncan these be charged through my computer? (Sony WH RF 400)

Asked 5 years ago by dave.

• A:Answer Hi, dave! Sorry but no. We need to connect it to its transmitter to charge the headphones. Regards, Erin

  Answered 5 years ago by SonyListens

  
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Q: QuestionLoud buzz on headphones

Asked 5 years ago by trigger.

• A:Answer Try adjusting the channel

  Answered 5 years ago by Mike

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Q: Questiondo these turn themselves off after a period of time or do you have to power off the headset?

Asked 5 years ago by momoney.

• A:Answer Hi, momoney! If no signal or low signal is input for about 4 minutes, the transmitter turns off automatically. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan someone walk me thru connecting & getting sound thru my headphones?!? The only options I have is 1) TV speakers 2) optical output and 3) Bluetooth speakers. All I hear is static. Trying to connect to a 75” Samsung OLED. TIA for any help you can offer

Asked 5 years ago by Coogmama.

• A:Answer Hi, Coogmama! This unit only supports AUDIO IN/OUT. You may check the link below for more information: https://www.sony.com/electronics/support/res/manuals/4743/da265ba85491320863fd7b2651202bb7/47438071M.pdf ~Earl

  Answered 5 years ago by SonyListens

  
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Q: QuestionI’m looking for a hearing aid headset with mic and batteries built into the headset. Can you help?

Asked 5 years ago by Garrh.

• A:Answer Does not have a mic. It’s only to listen.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionHow do I hook this headphone system to a Samsung UN40N5200Af HD TV? The plug adapter that came with the unit does not work with this tv. I purchased an analog to digital audio converter with an optical audio cable and it just hums.

Asked 5 years ago by Holly.

• A:Answer Hi, Holly! Thank you for reaching us! You may find this link helpful on how to resolve your issue. https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00023605 Happy to help, David

  Answered 5 years ago by SonyListens

  
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Q: Questionhusband has a sony bravia tv, 11 years old. with a dvd and sound bar hooked to it. can this system be used with it. he is concerned it won't fit/

Asked 5 years ago by judy.

• A:Answer Hi, judy! If your Sony bravia TV supports headphone jack (stereo mini jack) or RCA audio out jacks, then these headphones should be compatible with your TV. -Sam

  Answered 5 years ago by SonyListens

  
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