Questions & Answers

Q: QuestionDo these have extra bass? I have the wired ones that do and I love them! Just wish they were wireless

Asked 7 years ago by Meggggg.

• A:Answer No

  Answered 7 years ago by JAYacksVerified Purchase

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Q: QuestionThe earbuds keep turning off after a short time (~10sec) when not in use - is there a way to disable this "feature" ?

Asked 7 years ago by Guy.

• A:Answer Not sure about them turning off that quickly. However, they appear to turn off if you walk away from your device/cell phone.

  Answered 7 years ago by Natalie

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Q: Questioncan we use this on desktop/ pc?

Asked 7 years ago by Anonymous.

• A:Answer Yes

  Answered 7 years ago by AnnieVerified Purchase

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Q: QuestionThis device is not connecting to my Samsung Galaxy S-7. Why won’t it connect? I have tried powering off and on both the headphones and my mobile device.

Asked 7 years ago by LisaL.

• A:Answer I used this device with my Samsung J7 and following the instructions letter for letter resulted in pairing almost immediately. Review the pairing instructions included in the pack or through the digital PDF instruction manual through the manufactures site. Remember to start with the headset in a "new" device state, attempting from a "not paired" position. Turn the device completely off and start from there with the instructions.

  Answered 7 years ago by DataVerified Purchase

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Q: QuestionI’ve had these earbuds for only two days and the indicator light does not work anymore. What can I do about that?

Asked 7 years ago by AB23.

This question was asked about the related product: Sony - WI-C300 Wireless In-Ear Headphones - White

• A:Answer I would return them! Get a new set.

  Answered 7 years ago by Kari327Verified Purchase

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Q: QuestionHow do you get earbuds to turn on or connect

Asked 7 years ago by Danny.

• A:Answer You hold the power button for about 5 seconds. The earbuds talk and say Power On or Power Off accordingly. The power button is on the bar with the volume.

  Answered 7 years ago by gatorgirl

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Q: QuestionMy iPhone 8 can not find these on Bluetooth and I don’t know how I can fix this

Asked 7 years ago by iPhoneuser.

This question was asked about the related product: Sony - WI-C300 Wireless In-Ear Headphones - White

• A:Answer Turn your Bluetooth off and then power down your iPhone. Turn your head phones completely off as well. Turn your iPhone back on and then turn the Bluetooth back on. Now power on your headphones and your iPhone should pick up on the new device. GOOD LUCK!

  Answered 6 years ago by Milkman

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Q: QuestionIt is does not appear as a device when trying to connect with my Fitbit Versa watch via Bluetooth. HELP!

Asked 7 years ago by Mel.

• A:Answer Fitbit Versa and the headset are both wearable devices and are not meant to communicate together. They both use another device as the "hub" or "base" device to receive music, notifications, data, ect.. Both your Fitbit and Sony headset individually connect to your phone or another device to receive information.

  Answered 7 years ago by DataVerified Purchase

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